High Lockout
2946 V on Worcester Bosch Greenstar 8000 Life/Style

Your boiler's internal computer chip is either missing or has failed, meaning the system doesn't know which specific model it's supposed to be.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Incorrect code plug detected – the code plug needs replacing

What causes this fault?

This fault occurs when the boiler's memory chip, which holds the specific instructions for your model, is either damaged or has become loose. Without this physical plug being correctly identified by the control board, the boiler cannot safely operate and will shut down to prevent damage. The most common reason is a hardware failure within the plug itself or a communication error starting in the main circuit board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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