Technical description
Incorrect code plug detected – the code plug needs replacing
What causes this fault?
This fault occurs when the boiler's memory chip, which holds the specific instructions for your model, is either damaged or has become loose. Without this physical plug being correctly identified by the control board, the boiler cannot safely operate and will shut down to prevent damage. The most common reason is a hardware failure within the plug itself or a communication error starting in the main circuit board.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.