High Lockout
2966 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler is overheating too quickly because water isn't moving through the system fast enough.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature rise in heat exchanger too rapid

What causes this fault?

This fault occurs when the water inside the boiler heats up much faster than the system can carry it away, causing the unit to shut down to prevent damage. The most common reasons are a failing internal pump that isn't pushing the water through, or a build-up of sludge and debris that has restricted the narrow channels within the heat exchanger.

This issue often comes to light during the first cold spell of autumn when the heating is turned back on after being idle all summer, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful