High
EA on Worcester Bosch CDi Highflow

Your boiler is trying to start but the flame is not catching, meaning you currently have no heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame not detected - check gas supply, ignition electrodes, and flame sensing

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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