Worcester Bosch Greenstar Heatslave II Fault codes & diagnostics

46 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

OilCombi Oil 12-32 kW 2015-present
Download the Worcester Bosch Greenstar Heatslave II manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 37 High 4 Medium 2 Low

All 46 documented codes

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9A

Your boiler's computer module does not correctly match the specific model of your boiler, preventing it from starting up properly.

High Engineer only £150-300

Parts commonly replaced

  • HCM (Heating Control Module)
  • PCB (Printed Circuit Board)

Related codes

9F

Your oil-fired boiler has stopped working because the burner failed to start, which can be caused by a fuel supply issue, a blocked filter, or the boiler needing a service.

High Engineer only £150-350

Parts commonly replaced

  • Photocell
  • Oil burner nozzle
  • Oil filter
  • Ignition electrodes

Related codes

9F855

Your boiler has stopped working because it cannot light the burner, which most often happens when your oil tank is empty or there is an issue with the oil supply.

High DIY-safe £100-250

What to check first

  1. Check the level of oil in your fuel tank to ensure it hasn't run dry.
  2. Verify that the oil supply valves to the boiler are fully open.
  3. Press the reset button on the control panel once to see if the burner restarts.

Parts commonly replaced

  • Oil pump
  • Photocell
  • Oil nozzle
  • Fuel filter
9F856

Your boiler has stopped working because it has been reset too many times while trying to clear a burner fault, and it has now locked itself for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Oil spray nozzle
  • Ignition electrodes
  • Oil pump
  • Photocell

Related codes

210

Your boiler has detected that it is running much hotter than it should be and has automatically switched itself off to prevent damage or overheating.

High Engineer only £150-300

Parts commonly replaced

  • Limit thermostat
  • Pump
  • Diverter valve
  • PCB

Related codes

212

Your boiler has detected that the water inside the system has become dangerously hot and has shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC temperature sensor
  • Central heating pump
  • Plate-to-plate heat exchanger

Related codes

218

Your boiler has detected that the water inside the system is becoming dangerously hot and has shut itself down to prevent damage or overheating.

High Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • Primary Heat Exchanger
  • Pump

Related codes

219

Your boiler has detected that it is overheating and has shut itself down to prevent any damage or danger.

High Engineer only £150-300

Parts commonly replaced

  • High limit thermostat
  • Circulation pump
  • Heat exchanger

Related codes

220

Your boiler has detected an electrical fault with one of its internal safety sensors, which is causing it to shut down to ensure your home remains safe.

High Engineer only £150-300

Parts commonly replaced

  • Safety temperature sensor
  • Wiring harness
  • PCB

Related codes

221

Your boiler has detected a break in the connection to a safety sensor, so it has safely shut itself down to prevent operation while a fault is present.

High Engineer only £120-250

Parts commonly replaced

  • Safety limit thermostat
  • Wiring harness
  • PCB

Related codes

Showing 11–20 of 46
222

Your boiler is struggling to detect the flow of water because of a faulty electronic sensor, which will prevent your heating and hot water from working correctly.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

223

Your boiler has lost connection to the internal device that measures the flow of water, meaning it cannot confirm that water is moving through the system to provide you with heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

233

Your boiler's internal computer is failing to communicate correctly, which has caused the system to stop working entirely.

High Engineer only £250-450

Parts commonly replaced

  • Heat Control Module (HCM)
  • Main Control Board

Related codes

237

Your boiler is failing to light the burner because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Printed Circuit Board (PCB)

Related codes

238

Your boiler's internal computer has lost its settings or is experiencing a fault, causing it to stop operating to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Control Board (PCB)
  • Wiring harness

Related codes

239

Your boiler's internal computer has encountered a processing error and has shut down to prevent any unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Main control board (PCB)

Related codes

259

Your boiler has detected an internal communication error between its internal components, causing it to shut down for safety until the electronic system can be reset.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

263

Your boiler has detected a serious internal error and has shut itself down as a safety precaution to prevent further damage.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Ignition electrode

Related codes

271

Your boiler has detected that the water temperature is significantly different in two areas of the system, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • NTC Sensor
  • Flow/Return Thermistor
  • Pump

Related codes

276

Your boiler has detected that the water inside it has become dangerously hot and has shut itself down to prevent damage or safety risks.

Emergency Engineer only £150-350

Parts commonly replaced

  • NTC sensor
  • Pump
  • Primary heat exchanger
  • PCB

Related codes

Showing 21–30 of 46
277

Your boiler has detected that it is dangerously overheating and has automatically shut itself down to prevent damage or fire risk.

Emergency Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • Circulation Pump
  • Heat Exchanger

Related codes

278

Your boiler's computer has detected a communication failure with an internal sensor, meaning it cannot accurately monitor temperatures and has shut down for safety.

High Engineer only £150-250

Parts commonly replaced

  • Temperature sensor
  • Wiring harness
  • Control board

Related codes

279

Your boiler's internal computer is experiencing a communication failure, meaning it cannot accurately read its own system sensors.

High Engineer only £200-400

Parts commonly replaced

  • Main Control Unit (PCB)
  • Wiring harness

Related codes

290

Your boiler has detected an internal electronic error that is preventing it from communicating with its own control system, meaning it will not start up.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

332

Your boiler has detected that the water inside the heating system has become dangerously hot and has shut itself down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Primary flow sensor
  • Heat exchanger
  • Diverter valve

Related codes

359

Your boiler has detected that the water inside the system has become dangerously hot and has shut itself off to prevent damage or scalding.

Emergency Engineer only £150-300

Parts commonly replaced

  • DHW NTC sensor
  • PCB
  • Thermostat

Related codes

360

Your boiler's computer module does not match the specific model of your appliance, preventing it from starting up correctly.

High Engineer only £250-450

Parts commonly replaced

  • HCM (Heating Control Module)
  • Main Control Board

Related codes

380

Your boiler is confused because the incoming cold water is somehow measuring as hotter than the water the boiler is trying to heat up, which is preventing it from running properly.

Medium Engineer only £150-300

Parts commonly replaced

  • DHW NTC sensor
  • Flow sensor
  • Main PCB

Related codes

808

Your boiler is struggling to accurately measure the temperature of your hot water, which means it may fail to provide hot water or heat it to the wrong temperature.

Medium Engineer only £120-220

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC sensor

Related codes

809

Your boiler has lost the ability to accurately measure the temperature of the water inside its internal store, which prevents it from heating your water correctly.

High Engineer only £150-250

Parts commonly replaced

  • Thermal store sensor (NTC sensor)
  • Wiring harness

Related codes

Showing 31–40 of 46
855

Your boiler has stopped working because the burner failed to ignite or stay lit, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Oil pump
  • Control box

Related codes

856

Your boiler has failed to ignite multiple times and has locked itself down for safety to prevent a buildup of unburnt fuel.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Photocell
  • Fuel pump
  • Control box

Related codes

A0

Your boiler is struggling to accurately measure the temperature of the water inside its internal storage tank, which means your hot water may not heat up correctly.

High Engineer only £150-250

Parts commonly replaced

  • Hot water thermal store sensor
  • Wiring harness
A7

Your boiler is struggling to accurately measure the temperature of the water used for your taps and shower, which will likely prevent you from getting hot water.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC Sensor
Alert

Your boiler has detected an internal error and is waiting for you to look at the display to reveal the specific fault code causing the problem.

High Engineer only £120-£450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal Sensors
  • Fan
BE

Your boiler has identified a temporary internal issue that is preventing it from firing up, acting as a safety pause to protect the system.

Medium Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Control board
Burner lockout

Your boiler has stopped working because it failed to ignite the fuel safely, meaning you currently have no heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Photocell
  • Ignition electrodes
  • Oil burner nozzle
  • Oil pump
D4

Your boiler has detected that the water is heating up unevenly inside the unit and has safely shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • Central Heating Pump
  • Plate Heat Exchanger

Related codes

E2

Your boiler is unable to safely detect if water is moving through the system, so it has shut down to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

E5

Your boiler has encountered an internal electronic communication error that is preventing it from running safely.

High DIY-safe £250-550

What to check first

  1. Press the 'Reset' button on the control panel once.
  2. Wait up to 15 minutes for the boiler to restart.
  3. If the code persists, do not attempt further repairs and contact a Gas Safe engineer.

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

Showing 41–46 of 46
E9

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • High limit thermostat
  • Primary flow switch
  • Pump
  • PCB

Related codes

F0

Your boiler's control system has detected a faulty electrical connection or signs of water leakage inside the main electronic housing, causing it to shut down for safety.

High Engineer only £150-350

Parts commonly replaced

  • Burner Control Unit
  • Wiring Harness
  • Seal Kit
F0 263

Your boiler has briefly lost electrical power and is now waiting for you to manually restart it to resume normal operation.

High DIY-safe

What to check first

  1. Locate the reset button on the front control panel of your Greenstar Heatslave II.
  2. Press and release the reset button firmly.
  3. Wait a few moments for the boiler to cycle through its startup sequence and check if the blue light stops flashing.

Related codes

FO

Your boiler's computer is having trouble reading its internal sensors, which means it has safely shut down to prevent incorrect operation.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

H03

Your boiler is struggling to read the temperature outside, which may cause it to run less efficiently than usual.

Low Engineer only £120-200

Parts commonly replaced

  • External weather sensor
  • Wiring loom
H11

Your boiler has identified a minor fault with a sensor that monitors the incoming mains cold water, but your heating and hot water will continue to work absolutely fine.

Low Engineer only £120-180

Parts commonly replaced

  • Domestic Cold Water Sensor

30 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

1.W1 Diagnostic Your boiler is simply displaying a status notification to indicate that the automatic weather-adjusting feature is currently active. 1.W2 Diagnostic Your boiler is struggling to read its external temperature sensor, which helps it adjust your heating based on the weather outside. 1.W3 Diagnostic Your boiler is struggling to read the outdoor temperature sensor, so it is using a default setting to keep your home warm. 1.W4 Diagnostic Your boiler has detected very cold temperatures and has automatically turned on your heating to protect the system from freezing. 2.7A Diagnostic Your boiler's blue light is displaying a status code that indicates a mismatch or error in your boiler's internal configuration settings. 200 Status Your boiler is simply working as intended to heat your radiators. 201 Status Your boiler is simply working normally to heat your hot water tank, rather than indicating a fault. 202 Status Your boiler is perfectly safe and is simply taking a short, programmed break to prevent it from turning on and off too frequently. 203 Status Your boiler is currently in standby mode and is working exactly as it should because there is no current request for heat or hot water. 270 Status Your boiler is simply performing a routine safety check as it starts up, which is a normal process that happens every time it is switched on. 358 Status Your boiler is automatically moving a internal valve to keep it from sticking, which is a normal maintenance feature rather than a fault. ECO Status Your boiler is simply in energy-saving mode, which means it will not pre-heat your hot water in order to save on fuel costs. i1 Status This code is not an actual fault; it is simply showing your boiler's current operating status or mode of activity while it is running normally. i2 Diagnostic This code is simply a record showing the last technical error your boiler experienced; it is not currently reporting an active fault. i3 Diagnostic Your boiler is simply displaying its current heating power limit and is not actually experiencing a fault or error. i4 Diagnostic This code is not actually an error; it is simply showing you the current maximum heating power level for your hot water production. i6 Diagnostic Your boiler is simply displaying the current speed at which the hot water is flowing through your taps, rather than indicating a fault. i7 Diagnostic Your boiler is displaying its current target heating temperature rather than an error message, which is normal operation while the system is waiting for a signal to provide heat. i9 Diagnostic The display is simply showing the current temperature of the water inside the boiler rather than indicating a fault. i10 Diagnostic Your boiler is temporarily shutting down because it has detected that the internal water temperature has become dangerously high. i11 Diagnostic This code is simply an information display, not a fault, showing you the current temperature of the hot water flowing through your system. i12 Diagnostic Your boiler is simply displaying the current target temperature setting for your hot water, rather than indicating a fault. i13 Diagnostic This is not an error code, but rather a live status display showing the current temperature of the internal water store inside your boiler. i14 Diagnostic This code is simply showing you the current temperature of the incoming cold water pipe, rather than indicating there is an actual fault with your boiler. i15 Diagnostic Your boiler is simply displaying the current outdoor temperature because a weather sensor is connected, which is a normal status reading rather than a fault. i19 Diagnostic Your boiler is simply reporting the current status of your heating timer settings rather than indicating a technical fault. i20 Diagnostic Your boiler is displaying its internal software version, which indicates a computer communication error rather than a physical breakdown, but the unit will not operate while this message is present. i21 Diagnostic Your boiler is displaying its internal software version, which indicates a configuration error rather than a physical part failure. i22 Diagnostic Your boiler is displaying a specific tracking code that identifies its power configuration, which usually appears after an internal control module has been replaced or reset. i23 Diagnostic Your boiler is simply displaying its internal software version information rather than reporting a functional problem.

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