The 6 most common faults
Your boiler currently has no power, which means it cannot provide hot water or heating until the electrical connection is restored.
Check that the main boiler power switch, the fused spur, and the thermostat are all switched on.Check your home's main fuse box (consumer unit) to see if a circuit breaker has tripped.If the boiler still has no power after checking your home's electrics, a qualified engineer should be called.
Your boiler has reached an unsafe temperature and has shut itself down to prevent damage.
Check that all radiator valves are fully open to allow water to circulate.Ensure there is enough pressure in the system by checking the pressure gauge (should be between 1 and 1.5 bar).Press the 'Reset' button on the front of the boiler and hold it for five seconds.
Your boiler has lost water pressure, which is preventing it from firing up to provide heat or hot water.
Locate the filling loop (usually a silver braided hose under the boiler).Open the small black valves slowly until you hear water entering.Close the valves when the pressure gauge reaches between 1 and 1.5 bar.
Your boiler has lost all power and is completely unresponsive, meaning it is currently unable to provide any heating or hot water.
Full guide for Off / OffYour boiler has stopped responding to requests for heat or hot water and is stuck in a non-operational state.
Full guide for On / Off (General fault)Your boiler has detected a critical internal error and purposefully shut itself down to prevent damage, meaning you currently have no heating or hot water.
Full guide for Fast flash / Offon the Worcester Bosch Greenstar i Junior
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Worcester Bosch shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue