High Lockout
2 pulses on Worcester Bosch Greenstar Ri

Your boiler has been left in a manual testing mode after a recent service or inspection, which is preventing it from running normally.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check service mode switch is in minimum position

What causes this fault?

This fault occurs because the internal manual control wheel, often used by engineers during a service to test the system, has been left in a specific test position rather than the 'run' position. Because the boiler thinks it is still being manually tested for performance, it will not respond to your normal thermostat or hot water requests. It is essentially stuck in a maintenance mode that disables its automatic functions.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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