Worcester Bosch Greenstar Utility Fault codes & diagnostics

14 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Oil 12-32 kW 2006-2023 Discontinued

Replaced by: Greenstar Oil Regular

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
4 Emergency 8 High 2 Medium

All 14 documented codes

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Boiling

Your boiler is overheating because it cannot properly sense or circulate the water inside, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Boiler thermostat
  • Central heating pump
  • NTC sensor
BURNER FAILS TO START

Your boiler is failing to start because it isn't receiving a signal to fire up or has lost its electrical connection.

High Engineer only £120-300

Parts commonly replaced

  • Control box
  • Boiler thermostat
  • Programmer
Burner motor fails to operate

Your boiler has stopped working because the mechanical fan that pushes air for the combustion process is failing to turn on.

High Engineer only £200-450

Parts commonly replaced

  • Burner motor
  • Control PCB
  • Wiring harness
HIGH SMOKE NUMBER

Your boiler is burning fuel improperly, which indicates the system is producing harmful exhaust fumes and needs an urgent inspection to prevent carbon monoxide buildup.

Emergency Engineer only £150-300

Parts commonly replaced

  • Oil nozzle
  • Combustion head components
  • Flue terminal
Ignition failure

Your boiler is trying to start but cannot spark correctly to light the flame, which prevents it from providing any heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Ignition transformer
Incorrect CO2

Your boiler is struggling to mix the correct amount of air and fuel during the combustion process, which could lead to unsafe fumes.

Emergency Engineer only £150-350

Parts commonly replaced

  • Oil pump
  • Nozzle
  • Photocell
  • Electrodes
Intermittent lockout

Your boiler is struggling to stay lit because it cannot reliably sense the flame or is being affected by outside wind, causing it to turn itself off for safety.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • PCB
  • Flue seals
LOCKOUT

Your boiler has stopped working because it failed to light or stay lit, and it needs a professional to investigate why it cannot maintain a stable flame.

High Engineer only £120-300

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Oil pump
  • Control box
No oil from nozzle

Your boiler has stopped working because it is not receiving the oil supply it needs to create a flame.

High Engineer only £150-300

Parts commonly replaced

  • Oil pump
  • Fuel nozzle
  • Oil filter
  • Flexible oil hose

Related codes

Noisy operation

Your boiler is making loud or unusual noises, which usually suggests there is trapped air in the system or a mechanical part is starting to wear out.

Medium Engineer only £150-£350

Parts commonly replaced

  • Central heating pump
  • Internal fan assembly
OIL SMELLS

Your boiler is leaking oil or fumes, which poses a serious fire and health risk and requires immediate professional attention.

Emergency Engineer only £150-400

Parts commonly replaced

  • Flexible oil hoses
  • Burner nozzle
  • Flue seals
  • Oil pump
Pulsation on start

Your boiler is struggling to burn fuel properly at start-up, which can cause vibrations and indicates an issue with the air supply or internal combustion settings.

Emergency Engineer only £150-350

Parts commonly replaced

  • Oil nozzle
  • Electrodes
  • Burner gasket
Short Cycling

Your boiler is rapidly turning itself on and off because it is struggling to regulate its temperature or is getting conflicting signals from your wall thermostat.

Medium Engineer only £120-250

Parts commonly replaced

  • Boiler thermostat
  • NTC thermistor
  • Control PCB