High Lockout
overheat lock-out state on Worcester Bosch Highflow 550 CDi

Your boiler has switched itself off because it has reached an internally high temperature and needs a manual restart to clear the safety lock.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Should the appliance not light, check it is not in the overheat lock-out state, by pressing the re-reset button on bottom right hand side of the control box.

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature limit, triggering a safety switch to prevent damage. The most common reasons are a pump failure that stops water from moving through the system or a build-up of debris blocking the internal heat exchanger. It can also be caused by a faulty sensor misreading the temperature even if the boiler isn't actually too hot.

This fault is more common in autumn when heating systems are turned back on after a long summer break, often revealing a circulation pump that has seized during the idle months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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