Alpha SY9 24 Fault codes & diagnostics

34 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 24 kW Discontinued
GC Number 41-532-01
Download the Alpha SY9 24 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 31 High 1 Medium

All 34 documented codes

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00

Your boiler has failed to ignite because it cannot detect a flame, meaning your heating and hot water will not work.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • PCB

Related codes

02

Your boiler is trying to light but cannot successfully ignite the flame to start heating your home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

03

Your boiler has detected an issue with the fuel supply system and has safely shut itself down to prevent it from operating incorrectly.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • PCB
  • Wiring harness

Related codes

04

Your boiler has stopped working because it cannot safely ignite the flame due to an internal electrical communication error.

High Engineer only £120-250

Parts commonly replaced

  • Ignition transformer
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

05

Your boiler has detected an internal computer error that is preventing it from running safely.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

06

Your boiler has detected an internal computer error that is preventing it from starting up correctly.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

07

Your boiler has detected an internal electrical issue with the mechanism that controls the gas supply, meaning it has safely shut itself down to prevent operation.

Emergency Engineer only £180-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve

Related codes

11

Your boiler's main control computer is experiencing an internal error and cannot operate safely, meaning your heating and hot water will not work.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

12

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage or safety issues.

High Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • System filter
  • Heat exchanger
  • Overheat thermostat

Related codes

13

Your boiler's main control computer is experiencing an internal error, meaning the system has stopped working to prevent further damage.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Showing 11–20 of 34
14

Your boiler has detected an internal electronic error within its main control system that is preventing it from operating safely.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

15

Your boiler has detected an internal computer error which prevents it from operating safely.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)
16

Your boiler has detected an internal error within its main computer board, which has caused the system to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
17

Your boiler has detected an internal computer error that is preventing it from starting up correctly.

High Engineer only £200-400

Parts commonly replaced

  • Main PCB

Related codes

18

Your boiler has detected that the water inside the unit is getting too hot, so it has safely shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Central Heating Pump
  • Plate Heat Exchanger

Related codes

19

Your boiler has detected that the water returning to it is much hotter than expected, causing it to shut down to prevent overheating.

High Engineer only £150-300

Parts commonly replaced

  • NTC sensor
  • Circulation pump
  • Primary heat exchanger

Related codes

24

Your boiler has detected that hot water is flowing in the wrong direction or is not circulating properly, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • Flow and Return Sensors
  • Diverter Valve
25

Your boiler is shutting down because the water inside is heating up much faster than it can be moved around your system.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

26

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop, usually a small silver braided hose with one or two valves underneath the boiler.
  2. Open the valve(s) slowly to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valve(s) firmly and ensure no water is leaking from the connection.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Expansion vessel

Related codes

28

Your boiler is struggling because the internal fan that clears out exhaust gases isn't spinning or reporting its speed correctly, so it has safely shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 34
29

Your boiler has detected that the internal fan responsible for venting exhaust gases safely is not operating correctly, so it has shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

30

Your boiler has detected that your heating pipes are not transferring heat effectively, usually caused by a blockage in the system or the pump struggling to move water around.

Medium Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger

Related codes

31

Your boiler has lost its ability to measure the temperature of the water inside the system because a sensor is sending an invalid electrical signal.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

32

Your boiler's internal thermometer is malfunctioning, meaning the system can no longer accurately read the temperature of the water returning from your radiators to safely manage the burner.

High Engineer only £120-220

Parts commonly replaced

  • Primary return NTC sensor
  • Wiring harness

Related codes

33

Your boiler has stopped providing hot water because it is having trouble reading the temperature of the water coming out of the tap.

High Engineer only £120-200

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC sensor

Related codes

36

Your boiler is struggling to detect the flow of water through the system, which is preventing it from safely heating your home or water.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness
  • Printed Circuit Board

Related codes

37

Your boiler has lost the ability to read the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

38

Your boiler is struggling to accurately detect the temperature of the water used for your taps and shower, causing the system to stop heating your water.

High Engineer only £120-200

Parts commonly replaced

  • Domestic Hot Water (DHW) sensor/thermistor
  • Wiring harness

Related codes

44

Your boiler has detected an internal computer error that is preventing it from operating safely.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

60

Your boiler's computer is experiencing an internal error, which means the system has stopped working until it can be reset or repaired by a professional.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Showing 31–34 of 34
65

Your boiler is struggling to breathe properly because it cannot push out waste gases, so it has safely shut itself down to prevent any issues.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Venturi
  • Wiring harness

Related codes

114

Your boiler has lost communication with its control system, preventing it from starting up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Communication wiring harness
118

Your boiler is failing to ignite because it cannot detect a flame, meaning you will currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

FUSE

Your boiler has stopped working because an internal electrical safety fuse has blown, meaning the system is unable to power its own electronic controls.

High Engineer only £120-200

Parts commonly replaced

  • T 4A 24V Fuse
  • Printed Circuit Board (PCB)