Alpha CD28 Fault codes & diagnostics

26 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 28 kW 2007-2012 Discontinued

Replaced by: CD28C

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 18 High 3 Medium 3 Low

All 26 documented codes

Tap any card for details

Neon A flashing

Your boiler has lost the ability to accurately measure its internal temperature, so it has safely shut down to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
Neon B flashing

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Overheat thermostat
  • Diverter valve
  • Primary heat exchanger

Related codes

Neon B Flashing very slowly

Your boiler is currently in standby mode and is working correctly, simply waiting for a demand for heating or hot water.

Low DIY-safe

What to check first

  1. Check that your room thermostat or programmer is set to 'on' or boost mode
  2. Turn up the heating dial on the boiler front panel
  3. Ensure the hot water tap is fully open if you are testing the hot water function
E01

Your boiler is failing to light the flame needed to produce heat and hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E02

Your boiler has detected that it is running too hot and has automatically turned itself off to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Central heating pump
  • PCB

Related codes

E03

Your boiler has detected an issue with the ventilation system that clears away exhaust fumes, so it has safely shut itself down to prevent any risk.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue pressure switch
  • PCB
  • Venturi nozzle
  • Fan assembly

Related codes

E04

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £0-£120

What to check first

  1. Locate the external filling loop, which is a silver braided hose connecting two pipes near your boiler.
  2. Open the valves at both ends of the hose to allow mains water to enter the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (typically 1.0 to 1.5 bar).
  4. Close both valves tightly and remove the filling loop if required by your specific model setup.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure gauge

Related codes

E05

Your boiler has lost the ability to accurately measure the temperature of the water used for your radiators, causing it to shut down for safety.

High Engineer only £120-180

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

E06

Your boiler is currently unable to read the water temperature returning from your radiators, so it has shut down to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • Return NTC sensor
  • Wiring loom

Related codes

Showing 11–20 of 26
E10

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £0-£120

What to check first

  1. Locate the filling loop, which is usually a flexible silver hose under the boiler.
  2. Open the valves at both ends of the hose to let mains water into the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (usually 1.0 to 1.5 bar).
  4. Close both valves tightly and remove the hose if required.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure gauge
E14

Your boiler has detected that the water inside is not circulating correctly, meaning it is getting too hot in one part of the system while remaining cold in another.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • NTC temperature sensors
  • Primary heat exchanger
  • Diverter valve

Related codes

E15

Your boiler's temperature sensors have been swapped over, meaning it cannot correctly measure the heat of the water circulating through your system.

Medium Engineer only £100-200

Parts commonly replaced

  • NTC Thermistor sensors
  • Wiring harness

Related codes

E16

Your boiler is struggling because the internal fan that clears out exhaust gases isn't spinning at the correct speed, so the system has shut down for safety.

High Engineer only £150-250

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

E22

Your boiler's computer memory has encountered a glitch or configuration error that is preventing it from starting up correctly.

High Engineer only £150-300

Parts commonly replaced

  • PCB
  • Control board
E24

Your boiler has detected an issue with the flame and has safely shut itself down to prevent any risk.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • PCB

Related codes

E31

Your boiler is struggling to talk to your room thermostat or remote control unit, causing the heating system to stop responding to your temperature settings.

Medium Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • Remote room sensor
E35

Your boiler has detected a flame inside when it should be switched off, which prevents it from operating safely.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed circuit board (PCB)
  • Flame rectification electrode

Related codes

Fan runs at max. speed

Your boiler's fan is running continuously at top speed, which indicates the internal computer has detected a safety concern and is trying to vent the system.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Fan assembly
  • Air pressure switch
Showing 21–26 of 26
neon illuminated

Your boiler's electronic control panel is experiencing an internal fault, causing a warning light to stay on and likely preventing your heating or hot water from working.

High Engineer only £200-350

Parts commonly replaced

  • Neon PCB
  • Main PCB
Primary flow switch operated

Your boiler is struggling because it cannot detect enough water flowing through the system to safely turn on your heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • DHW Flow switch
  • Diverter valve diaphragm

Related codes

Pump circulating water / No

Your boiler is struggling to push water around your radiators and taps because it has detected air trapped inside or the internal pump has failed.

High Engineer only £200-350

Parts commonly replaced

  • Central heating pump

Related codes

Pump runs

Your boiler's water pump is running constantly, which often indicates the system is failing to detect that it has successfully reached the required temperature or is struggling to circulate water properly.

Medium Engineer only £120-250

Parts commonly replaced

  • Printed circuit board (PCB)
  • NTC thermistor
  • Flow switch

Related codes

Red reset button illuminated

Your boiler has stopped working because it failed to ignite, so it has automatically shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

Spark at ignition electrodes

Your boiler is attempting to light but is struggling to complete the ignition process, preventing your heating or hot water from working correctly.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)