High
E38 on Alpha E-Tec NXS

Your boiler is struggling to keep the flame lit and is automatically trying to restart itself, but it is unable to maintain a stable burn.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame detected but signal lost. Ignition retries

From this model's manual
Verified against the Alpha E Tec Nxs installation & service manual, page 50.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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