High
01 on Alpha E-Tec Plus 24

Your boiler has failed to light the flame needed to generate heat, and it will keep trying to restart until the fault is cleared.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure - Flame not detected during ignition sequence

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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