Emergency
E35 on Alpha E-Tec Plus 24

Your boiler has detected a flame when it should be turned off, so it has safely shut itself down to prevent any risk.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Abnormal flame detection

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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