Medium
31 on Alpha E-Tec Plus 10 / 18

Your boiler has lost its connection with the remote thermostat or controller, meaning they are no longer talking to each other.

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This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Loss of connection between the boiler and Alpha Climatic control unit

DIY fix possible

Check if the batteries in your Alpha Climatic control unit need replacing.Ensure the controller is within range and has not been moved too far from the boiler.Reset the boiler by turning the selector switch to the 'RESET' position for 5 seconds.

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