High
01 on Alpha E-Tec Plus 10 / 18

Your boiler has failed to light the gas, meaning it cannot heat your water or radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame not detected during ignition sequence

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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