High
01 on Alpha E-Tec Plus 10 / 18

Your boiler has failed to light the gas, meaning it cannot heat your water or radiators.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame not detected during ignition sequence

From this model's manual
Verified against the Alpha E Tec Plus 10 18 installation & service manual, page 47.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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