Medium
24 on Alpha E-Tec Plus NX

One of the buttons on your boiler's control panel has become stuck or is being continuously pressed, preventing the system from working correctly.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Control panel button fault — control panel button stuck in on position

Shared across the Alpha E-Tec Plus range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Gently press and release all buttons on the control panel to see if one feels stuck.Wipe the display panel with a dry, soft cloth to ensure no debris is jamming the buttons.Restart the boiler by turning the power off and back on at the wall switch.

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Related fault codes

All 39 fault codes on the E-Tec Plus NX

Seeing a different code? Every code this model can display, in one place.

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