What the manual says
Manufacturer manualControl panel button fault — control panel button stuck in on position
Shared across the Alpha E-Tec Plus range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
DIY fix possible
Gently press and release all buttons on the control panel to see if one feels stuck.Wipe the display panel with a dry, soft cloth to ensure no debris is jamming the buttons.Restart the boiler by turning the power off and back on at the wall switch.
Find a Gas Safe engineer
Search the official register →
Boiler cover options
Avoid the next call-out bill
A cover plan would handle faults like 24: no call-out fees, no surprise bills.
Approved partner
Get a quote →
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Affiliate links. We may earn a commission at no extra cost to you.
Related fault codes
All 39 fault codes on the E-Tec Plus NX
Seeing a different code? Every code this model can display, in one place.