High
60 on Alpha E-Tec R

Your boiler's water circulation pump has stopped working, which means the system cannot move hot water to your radiators or taps.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pump fault. The pump is stuck or there is an electrical pump fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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