Alpha E-Tec R Fault codes & diagnostics

57 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 15-30 kW 2018-present

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7 Emergency 39 High 6 Medium 5 Low

All 57 documented codes

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01

Your boiler is trying to start but the flame is not catching, so it has shut down for safety to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent damage or fire risk.

Emergency Engineer only £150-300

Parts commonly replaced

  • Overheat thermostat
  • Flue thermal fuse
  • Pump
  • Primary heat exchanger

Related codes

03

Your boiler has detected that the exhaust gases leaving the system are dangerously hot and has shut itself down to prevent damage or overheating.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • Primary heat exchanger
  • Pump

Related codes

04

Your boiler has lost the secure electrical connection required to tell the gas supply when to turn on, meaning it cannot ignite to provide heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • PCB

Related codes

05

Your boiler is failing to register the flow of water because of a faulty electronic sensor, meaning it has switched itself off to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness
  • PCB

Related codes

06

Your boiler has detected that its electrical components are not connected correctly, preventing it from starting up safely.

High Engineer only £120-250

Parts commonly replaced

  • Main control PCB
  • Wiring harness

Related codes

07

Your boiler is currently in a manual testing mode used by engineers to check emissions, which prevents it from heating your home normally.

Low DIY-safe

What to check first

  1. Locate the Climatic remote control connected to your boiler.
  2. Look for a button or menu setting indicating 'Chimney Sweep' or 'Service' mode.
  3. Turn off the Chimney Sweep function through the remote to return the boiler to its normal operating mode.
08

Your boiler has attempted to restart itself too many times after encountering previous errors and has now locked itself out as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

10

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose connecting two pipes underneath the boiler.
  2. Open the small black or blue valves on either end of the loop until you hear water flowing.
  3. Watch the pressure gauge on the front of the boiler and close the valves once the needle reaches the green zone, typically between 1.0 and 1.5 bar.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

12

Your boiler is struggling to detect the temperature of your hot water cylinder, meaning it cannot reliably heat your water.

Medium Engineer only £120-220

Parts commonly replaced

  • Cylinder NTC sensor
  • Wiring harness to cylinder
Showing 11–20 of 57
15

Your boiler’s internal computer is confused about how it is set up and is unable to operate because it detects a mismatch between its configuration settings and the hardware it sees.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

16

Your boiler has stopped working because it cannot communicate with the internal fan responsible for venting exhaust gases.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

20

Your boiler is detecting a flame when it shouldn't be, which is a safety mechanism preventing it from starting up to protect your home.

Emergency Engineer only £150-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Flame rectification electrode
  • Gas valve

Related codes

23

Your boiler is struggling to accurately read the temperature of the water returning to it, which prevents it from heating your home or water reliably.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

24

Your boiler has detected that one of the buttons on its control panel is permanently pressed or jammed, which is preventing the system from operating normally.

High DIY-safe £120-220

What to check first

  1. Switch off the power supply to the boiler at the fused spur or consumer unit.
  2. Inspect the control panel buttons to ensure none are physically stuck, depressed, or obstructed by grime.
  3. Gently press each button several times to see if it 'clicks' and releases properly, then restore the power.

Parts commonly replaced

  • User interface PCB
  • Control panel assembly
27

Your boiler has detected that the water inside it is heating up much faster than normal, which suggests a blockage or lack of water flow preventing the system from cooling down.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger

Related codes

29

Your boiler has detected an issue with the sensor that monitors exhaust gases and has shut down to keep you safe.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
31

Your boiler has lost its connection to your digital wall controller, meaning it no longer knows when to turn the heating on or off.

Medium DIY-safe £100-200

What to check first

  1. Check that the Alpha Climatic controller unit has fresh batteries if applicable.
  2. Ensure the controller is within range of the boiler and check for any physical obstructions.
  3. Power cycle the boiler by switching it off at the fused spur for 60 seconds and then turning it back on to reset the connection.

Parts commonly replaced

  • Climatic wireless receiver
  • Climatic control unit
  • PCB
37

Your boiler is failing to start because it is not receiving enough consistent electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • Power supply fuse

Related codes

38

Your boiler is trying to stay lit but the flame keeps going out, so it will keep trying to restart itself until it locks out.

High Engineer only £120-250

Parts commonly replaced

  • Ignition/Ionisation electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 57
43

Your boiler is struggling to keep its internal flame lit while it is running.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve

Related codes

45

Your boiler is struggling to circulate water properly and has slowed down its heating to prevent any internal damage.

Medium Engineer only £120-250

Parts commonly replaced

  • Central Heating Pump
  • System Filter
  • Flow and Return Sensors
46

Your boiler communication link is broken, meaning it cannot receive the signal from your room thermostat to tell it to turn the heating on.

Medium Engineer only £100-200

Parts commonly replaced

  • External thermostat
  • Wiring connections
  • PCB
47

Your boiler is currently running at a lower power because it has detected that the exhaust gases are getting too hot, serving as a warning before it shuts itself down completely.

Medium Engineer only £120-250

Parts commonly replaced

  • Flue gas sensor
  • Primary heat exchanger
  • PCB

Related codes

49

Your boiler has sensed that the water circulating back into it is too hot, causing it to shut down to prevent damage to its internal components.

High Engineer only £150-300

Parts commonly replaced

  • Return NTC sensor
  • Pump
  • Primary heat exchanger

Related codes

51

Your boiler is struggling to talk to the wireless thermostat controller, meaning it doesn't know when to turn your heating on or off.

High DIY-safe £120-250

What to check first

  1. Check that your Climatic thermostat has fresh, high-quality batteries.
  2. Ensure the thermostat is within range of the boiler and not blocked, or move it closer temporarily to test.
  3. Perform a re-pairing procedure by following the reset instructions in your Climatic thermostat manual.

Parts commonly replaced

  • Climatic wireless receiver
  • Climatic thermostat unit
60

Your boiler's water circulation pump has stopped working, which means the system cannot move hot water to your radiators or taps.

High Engineer only £180-350

Parts commonly replaced

  • Central heating pump
  • Pump head
  • Wiring harness

Related codes

61

Your boiler is struggling because there is trapped air inside the system, which is preventing hot water from circulating properly to your radiators.

High DIY-safe £90-150

What to check first

  1. Check your boiler display for the pressure gauge and ensure it is between 1.0 and 1.5 bar
  2. If the pressure is low, use the filling loop underneath the boiler to top it up to the correct level
  3. Bleed your radiators starting with the one furthest away from the boiler to release any trapped air
  4. Once bled, re-check the pressure gauge and top up again if necessary

Parts commonly replaced

  • Automatic air vent
  • Central heating pump
  • System pressure relief valve

Related codes

70

Your boiler has detected that hot water is flowing the wrong way or in a way that suggests a blockage, causing it to shut down to prevent internal damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC Sensors
  • Central Heating Pump
  • System Filter

Related codes

71

Your boiler is failing to heat up the water inside it, so it has shut down to prevent damage to its internal parts.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Diverter valve
  • PCB
Showing 31–40 of 57
75

Your boiler is struggling to accurately measure the temperature of the water inside it, so it has shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC temperature sensor
  • Wiring loom

Related codes

76

Your boiler is having trouble measuring water temperatures, so it has stopped working to prevent any damage to the internal system.

High Engineer only £150-250

Parts commonly replaced

  • NTC return sensor
  • NTC flow sensor

Related codes

E01

Your boiler is trying to start but cannot light the internal flame, so it has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E02

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage or safety issues.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger
  • Safety thermostat

Related codes

E03

Your boiler has detected that the exhaust gases are getting too hot and has safely shut itself down to prevent damage.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue safety thermostat
  • PCB
  • Heat exchanger

Related codes

E05

Your boiler has lost the ability to accurately measure the temperature of the water circulating through your radiators, so it has shut down to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Wiring harness

Related codes

E06

Your boiler has lost the ability to accurately measure the temperature of your hot water, which means it will stop heating the water to prevent it from getting too hot.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor
  • Wiring harness lead

Related codes

E08

Your boiler has failed to light the flame after several attempts and has locked itself out for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead

Related codes

E09

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually two silver flexible hoses connected to the pipework underneath the boiler.
  2. Open the small valves on the filling loop to allow cold mains water into the system.
  3. Watch the pressure gauge on the boiler front until the needle reaches between 1.0 and 1.5 bar, then firmly close both valves.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

E10

Your boiler has stopped working because the water pressure inside your heating system has dropped too low.

High DIY-safe

What to check first

  1. Locate the external filling loop, usually a small braided hose with one or two valves underneath the boiler.
  2. Open the valve(s) slowly to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valve(s) tightly and restart the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel
Showing 41–50 of 57
E15

Your boiler has lost the ability to accurately measure the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness
E16

Your boiler has stopped working because the mechanical fan responsible for venting combustion gases safely out of your home is not spinning correctly.

High Engineer only £200-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

E20

Your boiler has detected a flame inside the unit when it should be switched off, and it has safely locked itself to prevent an unsafe situation.

Emergency Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve

Related codes

E24

Your boiler has detected an error with the digital control panel, which is preventing it from functioning correctly.

High Engineer only £150-250

Parts commonly replaced

  • Control panel
  • PCB
E31

Your boiler has lost its digital connection to the wall-mounted thermostat, so it no longer knows when to turn your heating on or off.

High Engineer only £120-250

Parts commonly replaced

  • Remote thermostat unit
  • PCB
  • Wiring harness
E35

Your boiler has detected a flame signal even though it is not trying to heat your home, which is a safety concern that requires professional attention.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E38

Your boiler has detected that the flame inside has gone out unexpectedly or failed to light, so it has safely shut down to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve

Related codes

E43

Your boiler is repeatedly trying to start but keeps failing to maintain a flame, so it has safely shut down to prevent gas from building up.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe
E76

Your boiler is having trouble controlling the flow of gas necessary to heat your home, so it has safely shut down to prevent incorrect operation.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • PCB
  • Wiring harness

Related codes

E77

Your boiler is detecting an issue with the electricity supply entering the unit, which is preventing it from operating correctly.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • External fuse spur

Related codes

Showing 51–57 of 57
E78

Your boiler has detected an electrical fault within the ignition system, which is preventing it from safely lighting the flame.

High Engineer only £150-250

Parts commonly replaced

  • Ignition transformer
  • PCB

Related codes

E80

Your boiler has detected an internal issue with the part that controls the gas supply, meaning it has safely shut down to prevent incorrect operation.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
E96

Your boiler has detected that fumes are not escaping properly through the exhaust pipe, meaning it has shut down to prevent the buildup of dangerous gases inside your home.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue assembly
  • Fan unit
  • Air pressure switch

Related codes

E97

Your boiler has reached its scheduled annual service interval and is simply reminding you that it is time for a routine professional check-up.

Low Engineer only £90-140
ERR>07

Your boiler is currently in a manual testing mode used by engineers to check performance, rather than having a mechanical breakdown.

Low DIY-safe

What to check first

  1. Locate the manual controls on your boiler front panel
  2. Press the reset button or turn the heating dial to off and back on again
  3. Wait for the display to return to the standard temperature reading
ERR>CM

Your boiler's wireless controller has momentarily lost contact with the unit, usually because the boiler was switched off at the mains.

Low DIY-safe

What to check first

  1. Ensure the main power supply to the boiler is switched back on.
  2. Wait a few minutes for the wireless connection to re-establish automatically.
  3. If the message persists, restart your control unit or check its battery levels.

Parts commonly replaced

  • Climatic wireless receiver
  • Control PCB
Sr

Your boiler is simply reminding you that its annual service is now due to ensure it continues to run safely and efficiently.

Low Engineer only £90-130

Parts commonly replaced

  • None
  • Service kit