High
E15 on Alpha E-Tec R

Your boiler has lost the ability to accurately measure the temperature of the water returning to it, so it has shut down to prevent potential overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return sensor fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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