BoilerFaultCodes.com
23 High Lockout

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning from your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Heating return sensor fault

What causes this fault?

This fault occurs when the boiler's control board receives an incorrect or missing signal from the sensor that measures the temperature of the water coming back from your radiators. The most common reason is that the internal components of the sensor have failed due to age, or the electrical wiring connecting the sensor to the main computer has become loose or damaged.

Typical repair cost £90-160 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Protect yourself from future repair bills

A boiler cover plan would cover faults like 23 — no call-out fees, no surprises.

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