High
Pilot does not remain alight on Alpha Eco

Your boiler's small starter flame is failing to stay on, which prevents the main burner from igniting and stops your heating and hot water from working.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Release the control and turn it off in the direction of the arrow. Wait at least 3 minutes before attempting to relight.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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