Alpha Evoke NX Fault codes & diagnostics

28 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2023-present
GC Numbers 47-532-8447-532-8547-532-8647-532-87
Download the Alpha Evoke NX manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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25 High 3 Medium

All 28 documented codes

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01

The boiler is trying to start up but cannot light the gas or confirm that a flame has stayed lit.

High DIY-safe £100-350

What to check first

  1. Check if your gas meter has credit and the isolation valve is open
  2. Check if other gas appliances, like a hob, are working correctly
  3. Press the 'Reset' button on the front of the boiler

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • PCB

Related codes

02

Your boiler has become too hot and has switched itself off as a safety precaution to prevent damage.

High DIY-safe £100-£350

What to check first

  1. Check that your radiator valves are open and not turned to off or zero.
  2. Wait 30 minutes for the system to cool down completely.
  3. Press and hold the 'R' (Reset) button for a few seconds to restart the boiler.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger

Related codes

03

Your boiler has detected that the exhaust gases are becoming too hot and has shut down as a safety precaution to prevent internal damage.

High Engineer only £120-£350

Parts commonly replaced

  • Flue thermistor
  • Main heat exchanger
  • Burner electrodes

Related codes

04

Your boiler has identified an electrical communication problem with the gas flow controller, preventing the burner from lighting safely.

High Engineer only £140-£320

Parts commonly replaced

  • Gas Valve
  • Wiring Loom
  • Printed Circuit Board (PCB)

Related codes

05

Your boiler has stopped working because it cannot correctly measure the temperature of the water being sent to your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating (CH) Flow NTC Sensor
  • Connecting wiring harness

Related codes

06

Your boiler has detected an issue with the sensor that monitors hot water temperature, meaning your taps and shower may not heat up correctly.

High Engineer only £90-160

Parts commonly replaced

  • DHW NTC thermistor sensor
  • Connecting wiring harness

Related codes

08

Your boiler has been manually reset too many times in a short period and has now locked itself for safety to prevent further issues.

High Engineer only £0-120

Parts commonly replaced

  • None - requires power cycle
  • Ignition Lead
  • Spark Electrode

Related codes

10

Your boiler has detected that the water pressure in the system is too low for it to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually two blue levers or a braided hose underneath the boiler)
  2. Slowly open the valves until you hear water entering the system
  3. Monitor the pressure gauge and close the valves once the needle reaches 1.5 bar

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

12

Your boiler is having trouble measuring the temperature of the cold water entering the system, which can prevent your hot water from reaching the right temperature.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) Inlet Sensor
  • Wiring Loom

Related codes

15

Your boiler's internal computer is confused about how the pipes and water flow are set up, preventing it from running safely.

High Engineer only £90-200

Parts commonly replaced

  • Main PCB
  • Configuration Clip

Related codes

Showing 11–20 of 28
16

Your boiler has detected an issue with its internal fan, which means it cannot safely clear exhaust fumes and has shut down to protect you.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

20

Your boiler thinks there is a flame burning even when there shouldn't be, which is preventing it from starting safely.

High Engineer only £100-£250

Parts commonly replaced

  • Ionisation electrode
  • Flame sensing lead
  • Printed Circuit Board (PCB)

Related codes

23

Your boiler has stopped working because it cannot correctly measure the temperature of the water coming back from your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness connectors

Related codes

24

One of the buttons on your boiler's control panel has become stuck, preventing the unit from operating correctly.

Medium DIY-safe £100-250

What to check first

  1. Carefully press and release each button on the control panel to see if one feels 'stuck' or doesn't click.
  2. Gently wipe the control panel with a dry, lint-free cloth to remove any sticky residue or dirt.
  3. Turn the power to the boiler off and back on again at the fused spur switch to reset the electronics.

Parts commonly replaced

  • Control Panel Overlay
  • Main Printed Circuit Board (PCB)

Related codes

29

Your boiler has detected an issue with the sensor that monitors exhaust gases, and as a safety precaution, it has stopped running to prevent potential overheating or incorrect ventilation.

High Engineer only £120-£200

Parts commonly replaced

  • Flue NTC sensor
  • Wiring harness
  • Main circuit board (PCB)

Related codes

31

Your boiler has lost its connection to the external controller or room thermostat, meaning it no longer knows when to switch your heating on or off.

Medium Engineer only £120-250

Parts commonly replaced

  • Alpha Climatic Control
  • PCB
  • Wiring Harness

Related codes

37

Your boiler has detected that the incoming electricity supply is too weak or unstable for it to function safely.

High Engineer only £100-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

38

Your boiler is struggling to keep the burner lit, causing it to shut down and attempt to restart itself repeatedly.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

43

Your boiler is struggling to stay lit because it cannot confirm that the internal burner flame is burning steadily.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve

Related codes

45

Your boiler is struggling to move water through the system efficiently, causing a large temperature difference between the water leaving and returning to the unit.

High Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • System filter
  • Flow/Return thermistors

Related codes

Showing 21–28 of 28
47

Your boiler is running too hot because it is struggling to vent exhaust gases, so it has automatically turned its power down to prevent overheating.

High Engineer only £120-250

Parts commonly replaced

  • Flue Thermostat
  • Primary Heat Exchanger
  • Flue assembly

Related codes

49

Your boiler has detected that the water returning from your radiators is too hot, causing it to shut down for safety to prevent damage to the system.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC sensor
  • Pump
  • Primary heat exchanger

Related codes

51

Your boiler has lost its wireless connection to your room thermostat, meaning it doesn't know when to turn your heating on or off.

High DIY-safe £90-180

What to check first

  1. Check the batteries in your room thermostat and replace them with fresh high-quality batteries.
  2. Power cycle the boiler by switching it off at the fused spur for 60 seconds and turning it back on.
  3. Attempt to re-pair the thermostat to the receiver unit following the manufacturer's user manual instructions.

Parts commonly replaced

  • Climatic wireless receiver
  • RF module
  • PCB

Related codes

60

Your boiler's water circulation pump has stopped working, meaning the system cannot move hot water to your radiators or taps.

High Engineer only £200-350

Parts commonly replaced

  • Circulation pump
  • Pump wiring harness
  • PCB

Related codes

61

Your boiler is struggling to circulate water properly, likely because there is trapped air in the system or a blockage preventing the water from flowing as it should.

High DIY-safe £90-£180

What to check first

  1. Check your boiler's pressure gauge and ensure it is between 1 and 1.5 bar.
  2. Bleed all radiators in your home starting from the lowest level up to the highest to release trapped air.
  3. Top up the system pressure to 1.5 bar using the filling loop if required, then restart the boiler.

Parts commonly replaced

  • Circulation pump
  • System filter
  • Automatic air vent

Related codes

70

Your boiler is confused because it detects that the water returning to the system is hotter than the water leaving it, which shouldn't happen during normal operation.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

75

Your boiler is having trouble measuring the temperature of the water moving inside it, so it has safely stopped working to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC sensor
  • Return NTC sensor

Related codes

76

Your boiler is struggling to accurately measure the temperature of the water circulating through your heating system, so it has stopped working to prevent potential damage.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

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