Alpha H25 Xtraflame Fault codes & diagnostics

88 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 25 kW Discontinued

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9 Emergency 61 High 9 Medium 9 Low

All 88 documented codes

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01

Your boiler is trying to start but is unable to light the flame needed to produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead

Related codes

02

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent any damage or safety risks.

High Engineer only £120-250

Parts commonly replaced

  • High Limit Thermostat
  • Primary Heat Exchanger
  • Circulating Pump

Related codes

03

Your boiler has detected that the exhaust gases are becoming dangerously hot, so it has automatically shut itself down to prevent damage or safety hazards.

High Engineer only £150-350

Parts commonly replaced

  • Flue thermostat
  • Primary heat exchanger
  • Pump

Related codes

04

Your boiler has detected a faulty connection to the component that controls the gas supply, meaning it cannot safely turn on.

Emergency Engineer only £120-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve assembly
  • Main PCB

Related codes

05

Your boiler is struggling to detect the temperature of the water flowing through your heating system, so it has turned itself off as a precaution.

High Engineer only £120-220

Parts commonly replaced

  • NTC Flow Sensor
  • Wiring harness

Related codes

06

Your boiler is having trouble accurately measuring the temperature of the water used for your taps and shower.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor sensor

Related codes

08

Your boiler has reached its safety limit for automatic restarts after repeated failures, meaning it has locked itself out to prevent further issues.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve

Related codes

10

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £0-£120

What to check first

  1. Locate the external filling loop, usually two silver flexible hoses with small taps attached under the boiler.
  2. Open the taps slowly to allow water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close both taps tightly and check the boiler display to see if the fault has cleared.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

12

Your boiler has lost the ability to accurately measure the temperature of your hot water tank, so it has stopped heating it to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Cylinder NTC sensor
  • Wiring harness
15

Your boiler's computer is confused because its internal settings do not match the signals it is receiving, preventing it from operating correctly.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

Showing 11–20 of 88
16

Your boiler has stopped working because it cannot properly clear exhaust gases, which is a safety mechanism to prevent harmful fumes from building up.

High Engineer only £180-300

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)
20

Your boiler is confused because it thinks a flame is burning when it shouldn't be, or it cannot confirm the flame is lighting correctly, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Printed Circuit Board (PCB)
  • Gas valve

Related codes

23

Your boiler has detected a communication error with a temperature sensor, which is preventing it from heating your home safely.

High Engineer only £120-220

Parts commonly replaced

  • Central Heating Return Thermistor

Related codes

24

The boiler's control panel detects that one of the buttons is jammed, preventing it from functioning correctly.

High DIY-safe £100-200

What to check first

  1. Switch off the boiler at the electrical fused spur
  2. Gently press and release each button on the control panel to see if any feel stuck or fail to 'click'
  3. Use a dry, soft cloth or gentle air duster to remove any debris or sticky residue around the buttons
  4. Wait 5 minutes and switch the power back on to see if the error clears

Parts commonly replaced

  • Control panel/PCB interface
  • Fascia buttons
25

Your boiler has detected an abnormally fast rise in temperature and has shut itself down to prevent internal damage.

High Engineer only £150-350

Parts commonly replaced

  • NTC sensor
  • Primary heat exchanger
  • Pump

Related codes

27

Your boiler is struggling to pump water around your heating system fast enough, causing it to overheat and shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Primary flow sensor
  • System bypass valve
  • Heat exchanger

Related codes

29

Your boiler has detected that the sensor monitoring the temperature of the gases leaving the flue is reading incorrectly, so it has safely shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flue temperature sensor
  • Wiring harness

Related codes

31

Your boiler has lost its connection to its smart thermostat, meaning it cannot receive instructions on when to turn the heating or hot water on.

Medium DIY-safe £90-180

What to check first

  1. Check if the batteries in your Alpha Climatic control unit are dead and replace them if necessary
  2. Ensure the control unit is correctly docked or within range of the boiler
  3. Turn the boiler off at the fused spur for 60 seconds and then switch it back on to reset the connection

Parts commonly replaced

  • Alpha Climatic control unit
  • Wireless receiver module

Related codes

32

Your boiler is having trouble communicating with the temperature sensor for your secondary heating area, which may cause that part of your home to not heat up correctly.

Medium Engineer only £120-200

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

34

Your boiler has detected that a secondary heating circuit, such as underfloor heating, has become too hot and has automatically shut down to prevent damage.

Medium Engineer only £120-250

Parts commonly replaced

  • Safety thermostat
  • Mixing valve
  • Circulation pump

Related codes

Showing 21–30 of 88
35

Your boiler has detected that a specific part of your heating system has reached a dangerously high temperature and has shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Safety thermostat
  • Zone pump
  • Overheat sensor

Related codes

36

Your boiler is displaying a communication error that shouldn't exist on this specific model, suggesting a temporary glitch in its internal computer system.

Low DIY-safe £0-100

What to check first

  1. Switch the boiler off at the power supply for 30 seconds
  2. Turn the power back on to allow the boiler to perform a full system reset
  3. Check if the error code clears from the display

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

37

Your boiler is struggling because it is not receiving enough electricity from your home's power supply to run safely.

High Engineer only £120-250

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Fused spur switch

Related codes

38

Your boiler is struggling to keep the flame alight once it has started, so it is automatically pausing to try again safely.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

43

Your boiler is struggling to stay lit because the flame keeps going out, which can sometimes happen during very windy weather.

High Engineer only £150-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve

Related codes

45

Your boiler has detected that the water leaving your heating system is returning much cooler than expected, suggesting a blockage or a failure to circulate heat properly.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Plate-to-plate heat exchanger
  • System filter
46

Your boiler has detected an interruption in a safety circuit, likely caused by an external add-on like a frost protection sensor or safety thermostat being triggered or disconnected.

High Engineer only £120-250

Parts commonly replaced

  • External frost thermostat
  • Wiring loom link
  • Safety circuit thermal fuse
47

Your boiler has detected that the exhaust gases are getting too hot, so it is slowing down its performance to avoid damaging itself and to prevent a total shutdown.

High Engineer only £150-300

Parts commonly replaced

  • Primary heat exchanger
  • Flue thermostat
  • NTC sensor

Related codes

51

Your boiler has lost its wireless connection to your room thermostat or controller, meaning it doesn't know when to turn your heating on or off.

Medium DIY-safe £100-200

What to check first

  1. Check the batteries in your room thermostat and replace them with fresh ones.
  2. Turn the boiler off at the fused spur for 60 seconds to reset the receiver, then turn it back on.
  3. Attempt to re-pair the thermostat to the receiver following the instructions in your user manual.

Parts commonly replaced

  • Wireless receiver module
  • RF control thermostat
  • PCB circuit board
59

Your boiler is struggling to read the electricity coming from your home's power supply, preventing it from starting up safely.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB

Related codes

Showing 31–40 of 88
60

Your boiler has detected that the water pump responsible for circulating heat around your home is jammed or experiencing an electrical issue, meaning it cannot provide you with heating or hot water.

High Engineer only £200-350

Parts commonly replaced

  • Central heating pump
  • Pump head
  • Circulation pump wiring harness

Related codes

61

Your boiler is struggling because air bubbles are trapped inside the system, preventing the water from circulating properly to heat your home.

Medium DIY-safe £90-180

What to check first

  1. Check your boiler pressure gauge and ensure it is between 1.0 and 1.5 bar
  2. Bleed all radiators in your home starting from the lowest floor to the highest
  3. Top up the system pressure again to 1.5 bar if it dropped while bleeding
  4. Restart the boiler to see if the error clears

Parts commonly replaced

  • Automatic air vent
  • Circulation pump
  • System pressure relief valve

Related codes

62

Your boiler has lost its specific operating settings and needs a professional engineer to electronically recalibrate it to ensure it is burning fuel safely and efficiently.

High Engineer only £100-200

Parts commonly replaced

  • None (parameter adjustment only)

Related codes

72

Your boiler's computer system has detected that some of its internal settings have drifted or been changed, and it needs a professional to recalibrate it to run correctly.

High Engineer only £100-200

Parts commonly replaced

  • None - requires engineer software re-calibration

Related codes

73

Your boiler has detected conflicting temperature readings between its internal sensors, leading it to shut down for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • Flow NTC sensor
  • Safety NTC sensor
  • Wiring harness

Related codes

74

Your boiler has detected a faulty reading from an internal temperature sensor, causing it to shut down for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • NTC Sensor
  • Wiring harness
  • PCB

Related codes

78

Your boiler has detected an issue with the internal component that controls the gas supply, meaning it has safely shut itself down to prevent unsafe operation.

Emergency Engineer only £150-350

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

79

Your boiler has detected an internal error with the mechanism that controls the fuel supply, meaning it has safely shut itself down to prevent unsafe operation.

Emergency Engineer only £150-£300

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

80

Your boiler has detected an internal electrical problem that is preventing it from safely opening the gas supply, so it has shut down to protect your home.

High Engineer only £250-450

Parts commonly replaced

  • Main Control PCB
  • Gas Valve

Related codes

84

Your boiler is not receiving enough gas to run at full power, so it has automatically limited its own performance to keep you safe.

Emergency Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Gas meter regulator

Related codes

Showing 41–50 of 88
87

Your boiler has detected an internal safety fault in the part that manages the gas supply, meaning it has shut down to prevent unsafe operation.

High Engineer only £250-450

Parts commonly replaced

  • Gas valve
  • Main PCB
89

Your boiler is struggling to keep its internal flame lit steadily, so it has safely shut itself down to prevent any issues.

High Engineer only £150-300

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Venturi or fan assembly

Related codes

90

Your boiler has detected an abnormal reading from the flame sensor, meaning it cannot safely determine if the burner is operating correctly and has shut down as a precaution.

High Engineer only £120-250

Parts commonly replaced

  • Flame ionization electrode
  • PCB

Related codes

91

Your boiler is trying to start but failing to keep the flame lit, which means it has automatically shut down to stay safe.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

92

Your boiler's fan is struggling to push air out as it should, meaning the unit has stopped working to keep you safe.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Flue system assembly
  • PCB

Related codes

93

Your boiler has detected an issue with the flame sensor reading, meaning it cannot safely regulate the internal flame and has shut down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

94

Your boiler has detected a problem with burning fuel safely and has shut itself down to prevent any potential danger.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue seal
  • Gas valve
  • Burner assembly
  • Air pressure switch

Related codes

95

Your boiler is struggling to keep a steady flame, causing it to shut down because it cannot safely maintain the fire needed to heat your home.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensor lead

Related codes

96

Your boiler has detected a blockage in the ventilation system, meaning it cannot exhaust fumes safely and has shut down to prevent a hazard.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue seal

Related codes

98

Your boiler's computer has encountered too many internal processing errors and has locked itself down as a safety precaution.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
Showing 51–60 of 88
C3 (ΔP-C)

Your boiler has detected an issue with the internal water pressure or circulation flow, meaning it cannot safely heat your home or water.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • Pressure sensor
  • Flow switch
C4 (ΔP-C)

Your boiler's internal pump is currently running at a fixed, constant speed rather than adjusting to the needs of your heating system.

Medium Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • Printed Circuit Board (PCB)
CE

Your boiler is receiving an unusual reading from an external weather-sensing device linked to your heating system, signaling that the correction value is set incorrectly.

Low Engineer only £90-180

Parts commonly replaced

  • External sensor
  • Outdoor probe

Related codes

E01

Your boiler is failing to light the flame needed to heat your water and home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E02

Your boiler has detected that it is getting too hot and has automatically shut down to prevent any internal damage.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger
  • NTC sensor

Related codes

E03

Your boiler has detected that the internal exhaust area is getting too hot and has automatically shut down for your safety.

High Engineer only £150-300

Parts commonly replaced

  • Flue thermostat
  • High limit sensor
  • NTC thermistor
  • Fan

Related codes

E04

Your boiler is struggling because it cannot detect enough water flowing through its internal system, which prevents it from safely heating your home.

High DIY-safe £80-150

What to check first

  1. Check your boiler's pressure gauge on the front panel; it should be between 1.0 and 1.5 bar
  2. If the pressure is below 1.0 bar, locate the filling loop hose underneath the boiler
  3. Open the valves on the filling loop to allow cold mains water in until the needle reaches 1.5 bar, then securely close the valves

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • System pressure sensor

Related codes

E05

Your boiler's temperature sensor is providing faulty readings, which has caused the system to stop heating for safety reasons.

High Engineer only £120-200

Parts commonly replaced

  • NTC Flow Sensor
  • Wiring harness

Related codes

E06

Your boiler is struggling to accurately measure the temperature of the hot water it is producing, which will likely prevent you from having a consistent supply of hot water.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC sensor

Related codes

E08

Your boiler has blocked itself from being restarted because it has detected a recurring fault that you have tried to reset too many times.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Ignition Electrode
  • Flame Sensor

Related codes

Showing 61–70 of 88
E09

Your boiler has lost its connection to the component that controls gas flow, meaning it cannot ignite safely and has shut down to protect your home.

Emergency Engineer only £150-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve assembly
  • PCB

Related codes

E10

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £0-£100

What to check first

  1. Locate the external filling loop, which is a silver braided flexible hose connected to two valves under the boiler.
  2. Open the valves slowly to allow mains cold water into the system until the pressure gauge on the front panel reads between 1.0 and 1.5 bar.
  3. Close both valves tightly to prevent over-pressurisation.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

E15

Your boiler's computer has lost its internal settings, meaning it no longer knows how to operate correctly and has locked itself for safety.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
E16

Your boiler has detected an issue with the internal fan that pushes exhaust gases out of your home, so it has safely shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E20

Your boiler has stopped heating because it is struggling to keep the flame lit, which means you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB
E24

Your boiler's control panel is experiencing a communication fault, meaning it cannot properly process your button presses or display the correct settings.

Medium Engineer only £150-250

Parts commonly replaced

  • Control panel interface
  • Main PCB

Related codes

E27

Your boiler is struggling to move enough water through its system, meaning it has switched off to protect itself until the flow is corrected.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • System filter
  • Plate heat exchanger
E31

Your boiler has lost its connection to the digital wall thermostat, meaning it no longer knows when to turn the heating on or off.

High DIY-safe £90-180

What to check first

  1. Switch the boiler off at the fused spur or mains power supply.
  2. Wait for 60 seconds to allow the internal electronics to fully reset.
  3. Turn the power back on and check if the remote control screen has reconnected to the boiler.

Parts commonly replaced

  • Remote thermostat unit
  • PCB (Printed Circuit Board)
  • Communication cable
E37

Your boiler has detected that the incoming electricity supply is too low for it to operate safely and has shut down to protect itself.

High Engineer only £100-250

Parts commonly replaced

  • Printed circuit board
  • Wiring harness

Related codes

E38

Your boiler has stopped working because it cannot maintain a stable flame, meaning it is currently unable to provide you with heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

Showing 71–80 of 88
E43

Your boiler has tried to light the burner several times but keeps failing, so it has safely shut itself down to prevent wasting gas.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe
E62

Your boiler has lost its internal settings regarding the type of fuel it uses and requires a professional engineer to perform a re-calibration to function safely.

High Engineer only £100-£200

Parts commonly replaced

  • None - requires electronic recalibration
E72

Your boiler has lost its fine-tuned settings and needs to recalibrate its internal systems to function correctly again.

High Engineer only £120-180

Parts commonly replaced

  • Main PCB
  • Gas Valve
E76

Your boiler has detected an internal electrical issue with the mechanism that controls the gas supply, meaning it has shut down as a precaution to keep your home safe.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Main PCB

Related codes

E77

Your boiler is struggling to send the necessary electrical signal to its internal gas control system, meaning it cannot ignite or maintain a flame safely.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E78

Your boiler is struggling because the water inside is not circulating properly, causing a significant temperature difference between the water leaving and returning to the unit.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E80

Your boiler's computer is experiencing an internal error, which means the system has stopped working as a safety precaution.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

E96

Your boiler has detected an obstruction in the pipe that expels waste gases, causing it to shut down to prevent the buildup of dangerous fumes indoors.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue terminal
  • Air pressure switch
  • Fan assembly
  • Venturi
ERR>07

Your boiler is currently in a manual testing mode used by engineers to check exhaust emissions, so it is not actually broken.

Low DIY-safe

What to check first

  1. Locate the chimney sweep or technician button on your boiler control panel
  2. Press the button once to exit the testing mode
  3. Wait a moment for the display to return to the standard temperature reading
Showing 81–88 of 88
F4

Your boiler is simply performing a routine safety clear-out to remove any remaining exhaust gases after finishing a heating or hot water cycle.

Low Engineer only
Fixed red LED

Your boiler has stopped circulating water because a critical internal component is stuck, meaning you currently have no heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • Pump capacitor

Related codes

P33

Your boiler is failing to switch off when the house reaches the target temperature, meaning your radiators will stay on until you manually turn the boiler down.

Medium Engineer only £120-250

Parts commonly replaced

  • Room thermostat
  • PCB
  • Wiring harness
STOP

Your boiler has blocked itself from restarting due to too many failed attempts and needs to remain off for an hour before it will let you try again.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes