High
43 on Alpha H25 Xtraflame

Your boiler is struggling to stay lit because the flame keeps going out, which can sometimes happen during very windy weather.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Loss of flame rectification - Repeated loss of flame signal during operation. This fault can occur if the flue is exposed to high wind conditions (shown as E38 in the fault code history in the INFO menu)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

E38View →

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