Alpha Intec 12S Fault codes & diagnostics

24 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural GasLPG
GC Numbers 41-532-2241-532-25
Download the Alpha Intec 12S manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 18 High 3 Medium 2 Low

All 24 documented codes

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01

Your boiler is trying to start but the flame is not catching, so it has shut down for safety to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent any damage or safety risks.

High DIY-safe £120-250

What to check first

  1. Check that your radiator valves are open
  2. Check that your boiler pressure is between 1.0 and 1.5 bar
  3. Press the 'Reset' button on the front control panel
  4. Ensure no air is trapped in the system by bleeding your radiators

Parts commonly replaced

  • High Limit Thermostat
  • Primary Heat Exchanger
  • Circulating Pump

Related codes

03

Your boiler has detected that the exhaust gases are becoming dangerously hot, so it has automatically shut itself down to prevent damage or safety hazards.

High Engineer only £150-350

Parts commonly replaced

  • Flue thermostat
  • Primary heat exchanger
  • Pump

Related codes

04

Your boiler has lost the secure electrical connection required to tell the gas supply when to turn on, meaning it cannot ignite to provide heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • PCB

Related codes

05

Your boiler is failing to register the flow of water because of a faulty electronic sensor, meaning it has switched itself off to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness
  • PCB

Related codes

06

Your boiler is having trouble accurately measuring the temperature of the water used for your taps and shower.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor sensor

Related codes

08

Your boiler has attempted to restart itself too many times after encountering previous errors and has now locked itself out as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

10

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose connecting two pipes underneath the boiler.
  2. Open the small black or blue valves on either end of the loop until you hear water flowing.
  3. Watch the pressure gauge on the front of the boiler and close the valves once the needle reaches the green zone, typically between 1.0 and 1.5 bar.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

12

Your boiler is struggling to detect the temperature of your hot water cylinder, which means it may fail to heat your taps or shower correctly.

Medium Engineer only £120-220

Parts commonly replaced

  • Domestic Hot Water Sensor
  • Wiring Harness

Related codes

15

Your boiler has detected an internal communication or connection error within its control system, preventing it from operating safely.

High Engineer only £120-250

Parts commonly replaced

  • Main Control PCB
  • Wiring harness

Related codes

Showing 11–20 of 24
16

Your boiler has stopped working because it cannot communicate with the internal fan that clears exhaust gases from the system.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

20

Your boiler has detected heat or fire inside the unit even when it hasn't turned the gas on, so it has shut down to keep your home safe.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • PCB (Printed Circuit Board)
  • Wiring harness
24

Your boiler's control panel detects that one of the buttons is jammed or being held down permanently, which is stopping the system from operating normally.

High Engineer only £120-250

Parts commonly replaced

  • User control interface PCB
  • Front control panel assembly

Related codes

25

Your boiler has detected an abnormally fast rise in temperature and has shut itself down to prevent internal damage.

High Engineer only £150-350

Parts commonly replaced

  • NTC sensor
  • Primary heat exchanger
  • Pump

Related codes

27

Your boiler is struggling to pump water around your heating system fast enough, causing it to overheat and shut down for safety.

High DIY-safe £150-300

What to check first

  1. Check that your boiler pressure is between 1.0 and 1.5 bar
  2. Ensure all radiator valves and isolation valves are fully open
  3. Bleed your radiators to remove any trapped air pockets

Parts commonly replaced

  • Central heating pump
  • Primary flow sensor
  • System bypass valve
  • Heat exchanger

Related codes

29

Your boiler has detected a faulty reading from the temperature sensor measuring your exhaust gases, so it has safely shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flue sensor
  • Wiring harness
31

Your boiler has lost its digital connection to your room thermostat, meaning it no longer knows when to turn the heating on or off.

Medium DIY-safe £80-150

What to check first

  1. Check if the batteries in your Alpha Climatic controller are dead and replace them if necessary.
  2. Ensure the control unit is firmly mounted on its backplate to maintain a solid electrical connection.
  3. Turn the boiler off at the fused spur for 60 seconds and switch it back on to force a reconnection.

Parts commonly replaced

  • Alpha Climatic control unit
  • PCB (Printed Circuit Board)
37

Your boiler is failing to start because it isn't receiving enough electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • External fuse spur

Related codes

38

Your boiler is struggling to keep the flame alight once it has started, so it is automatically pausing to try again safely.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

43

Your boiler has lost the signal that confirms a flame is burning, so it has shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Ionisation probe
  • Flame sensing electrode
  • Ignition lead
Showing 21–24 of 24
44

Your boiler has detected a safety concern and has automatically shut itself down to prevent any potential damage or risk.

High Engineer only £150-300

Parts commonly replaced

  • NTC Sensor
  • PCB
  • Wiring harness

Related codes

46

Your boiler is receiving an unusual signal from an optional outdoor temperature sensor, causing it to restrict its heating output to protect the system.

Low Engineer only £120-200

Parts commonly replaced

  • External temperature sensor
  • Wiring harness

Related codes

47

Your boiler is still working but cannot reach its full power, meaning your radiators might not get as hot as they should.

Low Engineer only £100-£250

Parts commonly replaced

  • Main PCB
  • Gas Valve
  • Flame Sensing Electrode
51

Your boiler has lost its wireless connection with your thermostat or remote control, meaning they can no longer talk to each other to manage your heating.

Medium DIY-safe £0-120

What to check first

  1. Check the batteries in your wireless thermostat and replace them if they are low.
  2. Ensure the wireless receiver near the boiler is powered on and hasn't been blocked by metal objects.
  3. Try resetting the boiler and the thermostat to re-establish the wireless link.

Parts commonly replaced

  • Thermostat batteries
  • Alpha Climatic RF remote control unit
  • RF receiver module

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