Alpha Intec 40GS2 Fault codes & diagnostics

46 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 40 kW Discontinued

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5 Emergency 38 High 2 Medium 1 Low

All 46 documented codes

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01

Your boiler is trying to start up but cannot successfully light the internal flame to produce heat.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Plate heat exchanger
  • Diverter valve
  • NTC thermistor

Related codes

03

Your boiler has detected that the exhaust gases are becoming dangerously hot and has shut itself down to prevent damage or overheating.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue thermostat
  • Heat exchanger
  • Burner assembly

Related codes

04

Your boiler has detected an issue with the electrical connection to the internal gas control system, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • PCB

Related codes

05

Your boiler has stopped working because it cannot correctly measure the temperature of the water flowing through your heating system.

High Engineer only £120-220

Parts commonly replaced

  • NTC Flow Sensor
  • Wiring harness

Related codes

06

Your boiler is having trouble measuring the temperature of your hot water, which means it has stopped providing hot water to your taps and shower.

High Engineer only £120-180

Parts commonly replaced

  • DHW NTC sensor

Related codes

08

Your boiler has been manually restarted too many times due to an unresolved issue and has now locked itself for safety.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Ignition Electrode
  • Gas Valve

Related codes

10

Your boiler has stopped working because the water pressure inside your heating system has dropped too low.

High DIY-safe £0-£120

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose under the boiler connecting two pipes.
  2. Open the valves on both ends of the filling loop to let mains water into the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone, typically between 1.0 and 1.5 bar.
  4. Close both valves tightly immediately and ensure the pressure gauge stays stable.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

12

Your boiler is struggling to detect the temperature of your hot water cylinder, which means it may fail to heat your taps or shower correctly.

Medium Engineer only £120-220

Parts commonly replaced

  • Domestic Hot Water Sensor
  • Wiring Harness

Related codes

15

Your boiler has detected an internal communication or connection error within its control system, preventing it from operating safely.

High Engineer only £120-250

Parts commonly replaced

  • Main Control PCB
  • Wiring harness

Related codes

Showing 11–20 of 46
16

Your boiler has stopped working because it cannot communicate with the inner fan that clears waste gases, meaning the appliance has safely shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

20

Your boiler is confused because it senses a flame inside when it shouldn't be there, or it detects a flame when it has not yet commanded the gas to turn on.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

24

Your boiler's control panel detects that one of the buttons is jammed or sticking, preventing it from functioning correctly.

High DIY-safe £120-250

What to check first

  1. Switch off the boiler at the electrical fused spur.
  2. Carefully inspect the buttons on the control panel to see if one is physically stuck or depressed.
  3. Gently press the surrounding area of the buttons to release any debris or dirt and reset the stuck switch.

Parts commonly replaced

  • User Interface PCB
  • Control panel membrane
25

Your boiler has detected that it is heating up significantly faster than it should, so it has safely shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Primary heat exchanger
  • NTC sensor
  • Central heating pump

Related codes

27

Your boiler is struggling to circulate water properly, causing the system to overheat almost instantly, which means it has shut down to protect itself from damage.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • Diverter valve
  • Primary heat exchanger
29

Your boiler has detected that a temperature sensor inside the exhaust system is not giving a proper reading, so it has shut down to keep you safe.

High Engineer only £150-250

Parts commonly replaced

  • Flue sensor
  • Wiring harness
31

Your boiler has lost its digital connection to the wall-mounted thermostat control, meaning it doesn't know when to turn your heating on or off.

Medium Engineer only £120-220

Parts commonly replaced

  • Climatic Control Unit
  • PCB
  • Wiring Harness
37

Your boiler is failing to start because it is not receiving enough electrical power from your home's mains supply.

High Engineer only £120-250

Parts commonly replaced

  • Printed circuit board (PCB)
  • Wiring harness
  • Fuses

Related codes

38

Your boiler is struggling to keep its flame lit, so it is automatically turning itself off and trying to restart to keep you safe.

High Engineer only £150-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition electrode
  • Gas valve

Related codes

43

Your boiler is struggling to keep its internal flame lit while it is running, so it has safely shut down to prevent any issues.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

Showing 21–30 of 46
46

Your boiler has lost its connection to the weather sensor that sits on the outside wall of your home, meaning it doesn't know how cold it is outside to adjust your heating automatically.

Low DIY-safe £90-180

What to check first

  1. Locate the external sensor box on the outside of your property
  2. Check that the wiring at the sensor box has not been damaged or knocked loose
  3. Inspect the terminal connections to ensure there is no corrosion or water ingress
  4. If the wiring is broken, it will likely need to be replaced by a professional

Parts commonly replaced

  • External temperature sensor
  • Sensor wiring

Related codes

47

Your boiler has detected that the exhaust gases are getting too hot and has automatically lowered its power to prevent overheating and potential damage.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • Heat exchanger
  • Burner assembly

Related codes

51

Your boiler has lost its wireless connection to the temperature controller, meaning it doesn't know when to turn your heating on or off.

High DIY-safe £90-180

What to check first

  1. Replace the batteries in your wireless room thermostat unit.
  2. Check if the receiver unit connected to the boiler has power and is not showing a fault light.
  3. Attempt to re-pair the thermostat and the boiler receiver by following the pairing instructions in your Alpha user manual.

Parts commonly replaced

  • Climatic wireless receiver
  • RF transmitter unit
  • PCB
E01

Your boiler is failing to light its internal flame, which means you currently have no heating or hot water until the issue is resolved.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E02

Your boiler has detected that it is running too hot and has automatically shut down to prevent damage to its internal parts.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Plate heat exchanger
  • NTC thermistor sensor

Related codes

E03

Your boiler has detected that the exhaust gases are becoming too hot, so it has safely shut itself down to prevent damage.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue thermostat
  • Heat exchanger
  • Flue assembly seals

Related codes

E04

Your boiler has detected a general internal fault that is preventing it from operating safely or correctly.

High Engineer only £120-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Gas valve

Related codes

E05

Your boiler has stopped working because it is unable to accurately measure the temperature of the water circulating inside it.

High Engineer only £120-220

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

E06

Your boiler is struggling to detect the temperature of the water used for your taps and shower, so it has turned off your hot water to prevent it from getting too hot.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor sensor

Related codes

E08

Your boiler has attempted to restart itself too many times after encountering previous faults and has now locked itself to prevent further damage.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Ignition Electrode
  • Gas Valve

Related codes

Showing 31–40 of 46
E09

Your boiler is struggling to detect the gas flow required to ignite the flame reliably.

High Engineer only £150-250

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB

Related codes

E10

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose connected to two valves under the boiler.
  2. Gradually open the valves to let water into the system while watching the pressure gauge on the front of the boiler.
  3. Close the valves firmly once the needle sits between 1.0 and 1.5 bar, then restart the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel
E15

Your boiler’s internal computer has lost its specific settings, meaning it has forgotten how to correctly manage your heating and hot water.

High Engineer only £120-250

Parts commonly replaced

  • PCB (Printed Circuit Board)

Related codes

E16

Your boiler has detected an issue with its internal air extraction system, which is preventing it from lighting safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E20

Your boiler has detected what it thinks is a flame inside the unit when the gas is supposed to be turned off.

Emergency Engineer only £150-250

Parts commonly replaced

  • Flame rectification probe
  • Printed Circuit Board (PCB)

Related codes

E24

Your boiler's control panel is struggling to register commands, which is preventing it from starting up or responding to your temperature settings.

High Engineer only £150-300

Parts commonly replaced

  • User interface PCB
  • Control panel assembly
E27

Your boiler has detected that water is not moving around your heating system correctly, which is preventing it from heating your home properly.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E31

Your boiler has lost its connection to its external thermostat or control panel, meaning it cannot currently take instructions to turn the heating or hot water on.

High Engineer only £120-250

Parts commonly replaced

  • Remote interface module
  • Control PCB
  • Communication cable
E37

Your boiler is struggling because the electrical power it is receiving has dropped below the required level to operate safely.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Power supply fuse

Related codes

E38

Your boiler is trying to start but the flame is not staying lit, so it has safely shut down to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Ignition lead

Related codes

Showing 41–46 of 46
E43

Your boiler has tried and failed to light the flame several times and has now locked itself out for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)
E76

Your boiler has detected an electrical fault in the system that manages the gas supply, meaning it has switched itself off as a precaution to keep you safe.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E77

Your boiler is correctly identifying that the internal mechanism responsible for controlling the flow of gas to the burner isn't receiving the necessary electrical signal, causing the boiler to stop working to ensure safety.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E78

Your boiler has detected an electrical issue with the component that controls its gas supply, which prevents it from igniting safely.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E80

Your boiler's main computer brain is experiencing an internal error and cannot safely operate your heating or hot water.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
E96

Your boiler is struggling to clear fumes safely, which has caused it to shut down to prevent the build-up of dangerous gases in your home.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue terminal
  • Air pressure switch
  • Fan assembly
  • Venturi