Medium
E31 on Alpha Intec2 25 28XE

Your boiler has lost its connection with the thermostat or room controller, meaning it does not know when to turn the heating on or off.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Remote control communication lost

DIY fix possible

Check if the batteries in your remote thermostat need replacingSwitch off the electricity supply to your boiler for 60 seconds and turn it back on to reset the connectionEnsure your wireless receiver is plugged in and that no large metal objects or new electronic devices are interfering with the signal

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful