Alpha Intec2 25 28XE Fault codes & diagnostics

72 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 25-28 kW 2012-2017 Discontinued

Replaced by: Intec2 26 30XE

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Each cell = one fault code. Hover to identify.
8 Emergency 54 High 8 Medium 2 Low

All 72 documented codes

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01

Your boiler is trying to start but cannot light the internal flame, so it has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Pump
  • Primary Heat Exchanger
  • Overheat Thermostat

Related codes

03

Your boiler has detected that the exhaust gases are becoming dangerously hot, so it has automatically shut down to prevent damage or overheating.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue thermostat
  • Primary heat exchanger
  • NTC sensor

Related codes

04

Your boiler is struggling to detect the connection to the part that controls its gas supply, which prevents it from safely igniting.

Emergency Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB

Related codes

05

Your boiler is struggling to accurately measure the temperature of the water circulating through your radiators, which has caused it to stop working for your safety.

High Engineer only £150-250

Parts commonly replaced

  • NTC Flow Sensor
  • Wiring harness

Related codes

06

Your boiler is having trouble measuring the temperature of the hot water, which means it likely cannot provide a steady supply of hot water to your taps.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC Sensor

Related codes

08

Your boiler has been manually restarted too many times, so it has locked itself out to prevent further issues.

High Engineer only £120-200

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Gas Valve

Related codes

10

Your boiler has stopped working because the amount of water inside your heating system has dropped below the required level.

High DIY-safe £0-£100

What to check first

  1. Locate the filling loop, which is usually a flexible silver hose under the boiler connecting two pipes.
  2. Open the valves on both ends of the loop to allow water into the system, keeping an eye on the pressure gauge.
  3. Once the needle reaches the green zone (typically 1.0 to 1.5 bar), tightly close both valves and disconnect the hose if required.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

12

Your boiler's computer is confused because it has detected a mismatch between its internal settings and how the plumbing is actually set up.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

15

Your boiler's computer has become confused and is struggling to recognise the system setup, which prevents it from firing up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 72
16

Your boiler has stopped working because it cannot properly circulate the air it needs to run safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)
20

Your boiler is confused because it thinks it senses a flame when it shouldn't, or it can't correctly detect the flame it's working to produce.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

23

Your boiler's computer is confused because it has detected a mismatch between its internal settings and how the plumbing is actually set up.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

24

Your boiler has detected that one of the buttons on its control panel is permanently pressed down, preventing it from functioning correctly.

Medium DIY-safe £100-200

What to check first

  1. Switch off the power supply to the boiler at the fuse spur for 60 seconds.
  2. Inspect the control panel buttons to see if any are physically jammed or stuck down.
  3. Gently press each button several times to ensure they are free-moving and not trapped by dirt or housing debris.
  4. Switch the power back on to see if the error clears.

Parts commonly replaced

  • User control interface PCB
  • Control panel membrane
25

Your boiler has shut down because it senses that water is heating up far too quickly, which usually happens due to circulation issues.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger

Related codes

27

Your boiler is struggling to pump water around your heating system, causing the water inside to heat up too quickly and triggering a safety shutdown.

High DIY-safe £120-250

What to check first

  1. Check that all your radiator valves are fully open.
  2. Ensure your system pressure is set correctly between 1.0 and 1.5 bar.
  3. Check if your hot water or heating flow is restricted by a closed isolation valve near the boiler.

Parts commonly replaced

  • Circulating pump
  • Primary flow sensor
  • Heating system filter

Related codes

29

Your boiler has detected an issue with the sensor that monitors the temperature of the gases leaving your flue, causing it to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
31

Your boiler has lost its digital connection to your room thermostat, meaning it no longer knows when to turn your heating on or off.

High Engineer only £120-250

Parts commonly replaced

  • Alpha Climatic Control Unit
  • PCB
  • Communication wiring harness
36

Your boiler's electronic control system is showing an error for a feature that isn't actually installed on your unit, which suggests a computer software glitch or a loose internal communication wire.

Medium Engineer only £120-200

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

37

Your boiler is failing to start because it is not receiving enough consistent electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • Printed circuit board (PCB)
  • Electrical wiring harness
  • External fused spur

Related codes

Showing 21–30 of 72
38

Your boiler is struggling to keep the flame lit and is automatically trying to restart itself to get your heating or hot water working again.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve

Related codes

43

Your boiler is struggling to keep its internal flame lit and has safely shut down to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve

Related codes

45

Your boiler is struggling because the water is not circulating properly between the heater and your radiators, causing a temperature difference that is too large.

High Engineer only £150-250

Parts commonly replaced

  • Central heating pump
  • Flow and return NTC sensors
  • Primary heat exchanger

Related codes

46

Your boiler has detected that a safety device or connection is missing or has been triggered, causing it to stop operating as a precaution.

High DIY-safe £80-150

What to check first

  1. Locate the electrical terminal block inside your boiler
  2. Identify terminals 14 and 15
  3. Ensure a bridge wire or link is securely fitted between these two terminals

Parts commonly replaced

  • External link / jumper wire
  • External safety thermostat

Related codes

47

Your boiler has detected that the exhaust gases are getting too hot and has automatically lowered its power to prevent overheating and potential damage.

Medium Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • Primary heat exchanger
  • Pump

Related codes

51

Your boiler is struggling to talk to your wireless thermostat, which means it doesn't know when to turn your heating on or off.

Medium DIY-safe £80-180

What to check first

  1. Replace the batteries in your wireless room thermostat unit.
  2. Power cycle the boiler by switching it off at the fused spur for 60 seconds and turning it back on.
  3. Attempt to re-pair the thermostat to the receiver unit using the manual/sync button.

Parts commonly replaced

  • Climatic wireless receiver
  • Room thermostat unit
  • PCB (receiver interface)
59

Your boiler is struggling because it is sensing an unstable or incorrect electrical power supply from your home's mains.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

60

Your boiler has detected that the water pump inside is not spinning correctly, which stops heat from being moved around your home.

High Engineer only £150-300

Parts commonly replaced

  • Circulating pump
  • Pump head
  • Wiring harness

Related codes

61

Your boiler is struggling to push water around your heating system because there is trapped air inside the internal pump, which is preventing your radiators from warming up properly.

Medium DIY-safe £80-150

What to check first

  1. Turn off the power supply to the boiler.
  2. Locate the pump screw on the front (a large flat-head screw) and carefully loosen it to bleed out trapped air until water trickles out.
  3. Retighten the screw, ensure your system pressure is topped up to 1.5 bar, and restart the boiler.

Parts commonly replaced

  • Central heating pump
  • Auto air vent

Related codes

62

Your boiler has lost its internal settings, likely after a repair or power reset, and needs a professional to recalibrate it to burn gas safely and efficiently.

High Engineer only £120-200

Parts commonly replaced

  • None - requires electronic calibration

Related codes

Showing 31–40 of 72
72

Your boiler’s internal computer has detected a change in its settings and needs to be manually recalibrated by a professional to ensure it runs safely and efficiently.

High Engineer only £100-200

Parts commonly replaced

  • None - usually requires software parameter adjustment

Related codes

73

Your boiler has detected an inconsistent temperature reading between two of its internal safety sensors, causing it to shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

74

Your boiler has detected a communication error with its internal temperature monitoring system and has automatically shut down to ensure your safety.

High Engineer only £150-250

Parts commonly replaced

  • NTC sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

78

Your boiler has detected an internal issue with the component that regulates your gas supply, meaning it has safely shut down to prevent improper operation.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

79

Your boiler has detected an issue with the internal component that manages the flow of gas, causing it to shut down for safety reasons.

High Engineer only £150-£300

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

80

Your boiler has detected an internal communication problem with the part that controls the gas supply, meaning it is unable to safely light the flame to heat your home.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

84

Your boiler is struggling to get enough gas to run properly, so it has purposefully locked itself into a lower power setting to remain safe.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Gas diaphragm
  • Gas meter

Related codes

87

Your boiler has detected a problem with the internal safety controls that manage the fuel supply, so it has safely shut itself down to prevent operation.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Gas valve

Related codes

89

Your boiler is struggling to keep a steady flame, causing it to shut down for safety reasons.

High Engineer only £150-350

Parts commonly replaced

  • Electrodes
  • Gas valve
  • PCB
  • Flue seal

Related codes

90

Your boiler has detected an issue with the flame intensity that it cannot regulate, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

Showing 41–50 of 72
91

Your boiler is failing to stay lit because it cannot detect a flame, meaning you are currently without heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

92

Your boiler is struggling to breathe properly and has hit the limit on how much it can adjust its internal air supply to stay running safely.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Flue system components
  • Air pressure switch
  • PCB

Related codes

93

Your boiler has detected an issue with the flame intensity that falls outside of its normal operating parameters, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

94

Your boiler has detected an issue with the way it is burning fuel and has shut down to ensure your safety.

Emergency Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Flue components
  • Venturi

Related codes

95

Your boiler is struggling to keep a steady flame, causing it to turn itself off and on repeatedly to maintain safety.

High Engineer only £150-300

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • PCB

Related codes

96

Your boiler is struggling to breathe because the exhaust pipe that vents fumes outside is blocked or obstructed.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue terminal
  • Fan assembly
  • Air pressure switch

Related codes

98

Your boiler's computer has encountered too many internal processing errors and has safely locked itself to prevent further instability.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
CE

Your boiler is receiving an incorrect signal from an optional external weather sensor, which means it cannot accurately adjust its temperature based on outdoor conditions.

Low Engineer only £100-£200

Parts commonly replaced

  • External temperature sensor
  • Wiring harness
  • Main PCB

Related codes

E01

Your boiler is failing to light the internal flame, which means it cannot produce any heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E02

Your boiler has switched itself off because it has detected an internal temperature that is too high, likely due to a flow problem or a blockage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger
  • NTC thermistor

Related codes

Showing 51–60 of 72
E03

Your boiler has detected that the exhaust gases are getting too hot and has automatically shut down to prevent damage or safety hazards.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue thermostat
  • Heat exchanger
  • Primary flow sensor

Related codes

E04

Your boiler has detected an electrical issue with the flame sensor, meaning it cannot reliably confirm if the burners are ignited.

High Engineer only £150-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • PCB

Related codes

E05

Your boiler has lost the ability to accurately measure the temperature of the water circulating through your radiators, so it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

E06

Your boiler is currently unable to sense the temperature of your hot water, which means it has stopped providing hot water to your taps and shower.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor

Related codes

E08

Your boiler has blocked itself because it has been reset or restarted too many times due to an unresolved underlying fault.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Ignition lead
  • Flame sensor

Related codes

E10

Your boiler has stopped because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a braided silver hose connecting two pipes under the boiler
  2. Open the small valves at both ends of the hose to allow mains water into the system
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (typically 1.0 to 1.5 bar)
  4. Close both valves tightly and remove the filling loop if required by your specific model

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor
E15

Your boiler is unable to read the temperature of the water returning from your radiators, so it has shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness
E16

Your boiler has detected that the internal fan responsible for safely removing exhaust gases is not spinning correctly, so it has shut down to prevent any danger.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

E20

Your boiler has detected a flame inside when it should be switched off, which prevents it from operating safely.

Emergency Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Flame detection electrode
E24

Your boiler's electronic control panel is not responding properly, which prevents it from starting or maintaining its heating functions.

High Engineer only £180-350

Parts commonly replaced

  • Control PCB
  • Interface board
Showing 61–70 of 72
E31

Your boiler has lost its connection with the thermostat or room controller, meaning it does not know when to turn the heating on or off.

Medium DIY-safe £100-250

What to check first

  1. Check if the batteries in your remote thermostat need replacing
  2. Switch off the electricity supply to your boiler for 60 seconds and turn it back on to reset the connection
  3. Ensure your wireless receiver is plugged in and that no large metal objects or new electronic devices are interfering with the signal

Parts commonly replaced

  • Wireless receiver unit
  • Room thermostat
  • Main PCB
E37

Your boiler has detected that the electrical power supply coming from your wall socket or fused spur is unstable or too low to operate safely.

High Engineer only £90-180

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Electrical wiring harness
  • External fused spur

Related codes

E38

Your boiler has detected that the flame inside has gone out unexpectedly, so it has shut itself down to keep your home safe.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

E43

Your boiler is repeatedly failing to keep its internal flame lit, which means it cannot heat your water or home reliably.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Ignition lead
E62

Your boiler's software currently does not recognise the type of gas being supplied to it and requires a specialist adjustment to ensure it is burning fuel safely.

High Engineer only £120-200
E72

Your boiler has lost its internal configuration settings and needs to carry out a specific self-adjustment process to ensure it burns gas safely and efficiently.

High Engineer only £120-200

Parts commonly replaced

  • Main PCB
E76

Your boiler is having trouble managing the flow of gas needed to create a flame, so it has stopped working for your safety.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • PCB

Related codes

ERR>07

Your boiler is currently in a manual testing mode used by engineers to check system performance, rather than indicating a genuine breakdown.

Low DIY-safe

What to check first

  1. Locate the chimney sweep button on the control panel
  2. Press the button again to exit the mode
  3. Turn the boiler off at the mains power switch for 30 seconds and switch it back on
F0

Your boiler's internal settings have been configured incorrectly to account for a flue or exhaust pipe that is longer than the standard installation length.

Medium Engineer only £100-200

Parts commonly replaced

  • PCB
Overheat Thermostat operates

Your boiler has detected that it is running too hot and has automatically switched itself off to prevent any damage or safety issues.

High Engineer only £150-£300

Parts commonly replaced

  • Overheat thermostat
  • Primary heat exchanger
  • Pump
  • System filter

Related codes

Showing 71–72 of 72
Pilot does not remain alight

Your boiler is failing to keep its small starter flame lit, which prevents the main heating system from switching on safely.

Emergency Engineer only £120-250

Parts commonly replaced

  • Thermocouple
  • Pilot injector
  • Gas valve
Red reset button illuminated

Your boiler has failed to ignite or lost its flame, so it has purposefully shut down to prevent gas from escaping.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe