Medium
24 on Alpha Intec2 25 28XE

Your boiler has detected that one of the buttons on its control panel is permanently pressed down, preventing it from functioning correctly.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Control panel button fault - Control panel button stuck in the on position

From this model's manual
Verified against the Alpha/Alpha Intec2 25 28xe installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Switch off the power supply to the boiler at the fuse spur for 60 seconds.Inspect the control panel buttons to see if any are physically jammed or stuck down.Gently press each button several times to ensure they are free-moving and not trapped by dirt or housing debris.Switch the power back on to see if the error clears.

Find a Gas Safe engineer
Search the official register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like 24: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

All 58 fault codes on the Intec2 25 28XE

Seeing a different code? Every code this model can display, in one place.

0102030405060810121516202325272931363738434445464751596061627273747778798084878889909192939495969899CEE03E38E62E72F0Red reset button illuminated

Related guides you might find useful

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →