High
15 on Alpha Intec2 25 28XE

Your boiler's computer has become confused and is struggling to recognise the system setup, which prevents it from firing up correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Incorrect configuration - Incorrect hydraulic configuration / There is an inconsistency between the settings and signals received from the PCB

From this model's manual
Verified against the Alpha Intec2 25 28xe installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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