Emergency
96 on Alpha Intec2 25 28XE

Your boiler is struggling to breathe because the exhaust pipe that vents fumes outside is blocked or obstructed.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Blocked flue or restriction. This occurs in the event an obstruction is detected in the flue system

From this model's manual
Verified against the Alpha Intec2 25 28xe installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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