High Lockout
0A8 on Alpha Pro Tec Plus

Your boiler is having trouble detecting the flame needed to heat your water, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame circuit fault

What causes this fault?

This fault happens when the boiler's internal computer is unable to confirm that a flame has successfully lit inside the burner. The most common reasons are a worn-out sensor that can no longer 'see' the flame or a failure in the electrical circuit that sends this signal to the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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