High Lockout
0A1 on Alpha Pro Tec Plus

Your boiler is failing to light the burner, meaning it cannot provide you with any heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure. Check for correct gas supply (purged and valves open). Check ignition electrode position and spark. Check flame sensing electrode connections. Check gas valve operation.

What causes this fault?

This fault occurs when the boiler's control system attempts to start a flame but fails to detect one after several tries. It is often caused by a lack of gas reaching the burner, a worn-out spark electrode that can no longer create a light, or a dirty sensor that cannot 'see' the flame once it has started.

This issue can be more frequent during extreme cold spells if the external gas regulator or pipework freezes, restricting the flow of fuel to the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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