High Lockout
0E46 on Alpha Pro Tec Plus

Your boiler has detected that the exhaust temperature is being measured incorrectly and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue sensor out of range. Flue sensor measures a temperature outside normal working range.

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring exhaust temperature signals a reading that is physically impossible or dangerously high. The most common reason is a failing sensor sending incorrect data, but it can also be triggered by a build-up of debris or scale within the heat exchanger causing the system to overheat.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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