High Lockout
0E81 on Alpha Pro Tec Plus

Your boiler's temperature sensors are giving conflicting readings, causing the system to stop operating safely to prevent potential overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow and return sensor anomaly detected. The sensor shows an incorrect temperature value.

What causes this fault?

This fault occurs when the boiler's internal computer receives contradictory information from the sensors that monitor water temperature. It usually happens because one of the sensors has failed or developed a electrical 'drift', meaning it is reporting a temperature that is physically impossible or vastly different from its partner sensor. To prevent the unit from overheating or operating unsafely, the system shuts down until the faulty component is replaced.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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