High Lockout
0A44 on Alpha Pro Tec Plus

Your boiler is struggling to accurately measure the temperature of the water returning to it, which causes it to stop operating to stay on the safe side.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return sensor out of range. Sensor measures a temperature outside normal working range.

What causes this fault?

This fault occurs when the sensor responsible for monitoring the water returning to the boiler sends a signal that is outside of its expected safety limits. The most common reason is that the sensor has developed an internal electrical fault or the wiring connecting it to the main control board has become damaged. In some cases, it can also be triggered if the water inside the system reaches an extreme temperature that the sensor is unable to process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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