High Lockout
0E37 on Alpha Pro Tec Plus

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Insufficient system pressure.

What causes this fault?

This fault occurs when the water level inside your central heating system drops below the minimum level required for the boiler to operate safely. The most common reasons for this are a small leak somewhere in your radiator pipework or the air being released from the system through a valve.

This fault is frequently seen in autumn or winter when the heating is turned on for the first time after being dormant for several months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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