High Lockout
0E33 on Alpha Pro Tec Plus

Your boiler is struggling to detect the temperature of the water being heated for your taps, which means it has safely shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

DHW sensor out of range. DHW sensor measures a temperature outside normal working range.

What causes this fault?

This fault occurs when the electrical voltage entering the boiler drops below the minimum level required for its electronic components to function correctly. The most common reason is an instability in your home's mains power supply or a loose connection within the boiler's internal wiring that is restricting the flow of electricity. In some cases, the boiler's main control board may be incorrectly detecting a drop in power due to a failing internal sensor.

This issue can be more frequent during periods of extreme weather or high local energy demand, which can cause temporary fluctuations or 'brownouts' in the national grid supply.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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