High Lockout
0E98 on Alpha Pro Tec Plus

Your boiler is struggling to talk to the control system or other connected units, causing it to pause operations to prevent errors.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow and return sensor anomaly detected (sensor shows incorrect temperature value)

What causes this fault?

This fault occurs when the boiler's control board receives conflicting information from the sensors that monitor the water temperature entering and leaving the unit. It typically happens because one of the sensors has failed internally or because a loose connection in the wiring is distorting the electrical signal. To protect the system from overheating or operating inefficiently, the boiler shuts down until the sensors provide consistent readings.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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