High
0E98 on Alpha Pro Tec Plus

Your boiler is struggling to 'talk' to its control system, which prevents it from firing up correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Simple cascade communication error.

From this model's manual
Verified against the Alpha Pro Tec 24 installation & service manual, page 35.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board receives conflicting information from the sensors that monitor the water temperature entering and leaving the unit. It typically happens because one of the sensors has failed internally or because a loose connection in the wiring is distorting the electrical signal. To protect the system from overheating or operating inefficiently, the boiler shuts down until the sensors provide consistent readings.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 0E98: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful