High Lockout
0A3 on Alpha Pro Tec Plus

Your boiler has switched itself off because it has detected dangerously high temperatures, likely caused by a disruption in the flow of water circulating through your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat lock-out. Relating to thermostats, thermal fuse, or manual reset thermostat. Check for water circulation. Check for air in the heat exchanger. Check for system restrictions and blockages. Check overheat thermostat and connections. Reset overheat thermostat if required

What causes this fault?

This fault occurs when the water inside the boiler gets too hot too quickly, triggering a safety sensor to shut the system down. The most common reasons are a pump failure that prevents water from moving, or a blockage caused by sludge and debris trapped inside the main heat exchanger.

This issue often appears when the heating is first turned on in autumn, as pumps can seize up after being idle during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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