High Lockout
FE94 on Alpha Pro Tec Plus

Your boiler's main control panel is failing to process information correctly, which has caused it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Display PCB fault.

What causes this fault?

This fault occurs when the boiler's front control panel stops speaking to the internal computer that manages heating and hot water. It is usually caused by a physical failure of the circuit board behind the screen or a loose connection in the wiring that links it to the main system. Because the boiler can no longer receive instructions or display accurate information, it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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