High Lockout
0A2 on Alpha Pro Tec Plus

Your boiler is failing to detect a flame, so it has safely shut down to prevent the release of unburnt gas.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame detection fault. Check flame sensing electrode connections. Check for a short circuit to the electrode or wires.

What causes this fault?

This fault occurs when the boiler's control system cannot confirm that a flame has successfully ignited inside the burner. The most common reasons include a worn-out sensor that monitors the fire, a blockage in the gas supply, or an electrical issue preventing the ignition spark from triggering.

This fault can occasionally appear during the first cold snap of autumn when a boiler has been inactive all summer and the gas components have become slightly stuck or dusty.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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