High
0E99 on Alpha Pro Tec Plus

Your boiler is struggling to talk to another heating unit connected to it, which is preventing the system from operating correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Simple cascade communication error.

From this model's manual
Verified against the Alpha Pro Tec 24 installation & service manual, page 35.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the communication link between multiple boilers in a shared system is broken or interrupted. The most common reason is a loose connection in the wiring that links the units together, or a failure in the electronic control board that manages how the boilers talk to each other.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like 0E99: no call-out fees, no surprise bills.

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