Emergency
E 20 on Ariston Euro Combi 30 MFFI

Your boiler has detected a flame even though it has commanded the gas supply to shut off, meaning it has safely locked itself to prevent a potential hazard.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame detect with gas valve off

From this model's manual
Verified against the Ariston/Ariston Euro Combi 30 Mffi 4711645 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E 20: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

All 30 fault codes on the Euro Combi 30 MFFI

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful