High
A11 on Ariston Euro Prisma 24

Your boiler's electronic control board is having trouble sending power to the ignition system, meaning it cannot safely start the flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Transformer

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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