Ariston Euro Prisma 24 Fault codes & diagnostics

26 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 1999-2007 Discontinued
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Each cell = one fault code. Hover to identify.
23 High 3 Medium

All 26 documented codes

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A 01

Your boiler has detected that it has become too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • NTC sensor
  • Primary heat exchanger
  • Pump

Related codes

A02

Your boiler has detected an issue with the fan system, which is preventing it from safely clearing waste gases and starting the ignition process.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Main PCB

Related codes

A03

Your boiler has failed to ignite the flame reliably and has stopped trying for your safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ionisation probe
  • Gas valve
  • PCB

Related codes

A04

Your boiler is failing to create the spark needed to light the flame, which means your heating and hot water will not work.

High Engineer only £120-220

Parts commonly replaced

  • Ignition Electrode
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

A05

Your boiler is struggling to switch between providing heating and hot water because an internal mechanical valve has become stuck or failed.

High Engineer only £160-280

Parts commonly replaced

  • Motorised 3-Port Valve
  • Diverter Valve Actuator
  • Wiring Harness

Related codes

A06

Your boiler has stopped working because water is not moving around the system correctly, likely due to a pump failure or a blockage.

High Engineer only £220-£380

Parts commonly replaced

  • Circulation Pump
  • Pump Capacitor
  • Main PCB

Related codes

A07

Your boiler is failing to detect the flame needed to heat your water, which is causing the system to shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

A08

Your boiler has detected an electrical safety issue related to the grounding of the system, which is preventing it from running safely.

High Engineer only £90-250

Parts commonly replaced

  • Wiring Harness
  • Main Printed Circuit Board (PCB)
  • Electrode

Related codes

A09

Your boiler is struggling to confirm that a steady flame has been established, causing it to shut down for safety.

High Engineer only £100-£250

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Main PCB

Related codes

A10

Your boiler has attempted to light but it cannot detect a flame, meaning it has locked itself out for safety.

High DIY-safe £90-250

What to check first

  1. Check if other gas appliances, like a hob, are working to ensure gas supply is active
  2. Press and hold the 'Reset' button for 5 seconds
  3. Thaw the condensate pipe if it is frozen outside during cold weather

Parts commonly replaced

  • Ionisation probe
  • Ignition electrode
  • Gas valve

Related codes

Showing 11–20 of 26
A11

Your boiler's electronic control board is having trouble sending power to the ignition system, meaning it cannot safely start the flame.

High Engineer only £180-350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Ignition Transformer

Related codes

A12

Your boiler has detected a blockage or reduced water flow, often caused by a dirty filter or debris in the heating pipes.

High Engineer only £90-180

Parts commonly replaced

  • Magnetic system filter
  • Internal pump filter
  • Flow switch

Related codes

B01

Your boiler has got too hot and has shut itself down as a safety precaution to prevent damage.

High DIY-safe £100-280

What to check first

  1. Check that all radiator valves are fully open to allow water flow
  2. Inspect the system pressure gauge and top up to 1.5 bar if it is too low
  3. Wait for the boiler to cool down and press the 'Reset' button

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Temperature Sensor (NTC)

Related codes

B02

Your boiler is not communicating correctly with your wall thermostat, meaning the heating may not turn on when you want it to.

Medium DIY-safe £60-180

What to check first

  1. Check if your wall thermostat is turned up high enough to call for heat.
  2. Replace the batteries in your wireless thermostat or programmer.
  3. Ensure the thermostat is not blocked by furniture or located in a very cold draught.

Parts commonly replaced

  • Room thermostat
  • Thermostat batteries
  • Wiring harness

Related codes

B03

Your boiler has a fault with the electronic component that controls the size of the flame, meaning it cannot heat your water or home correctly.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Control PCB
  • Modulator Coil

Related codes

B05

Your boiler has detected a problem with the internal thermometer that monitors the water temperature for your radiators, meaning it cannot heat your home reliably.

High Engineer only £90-160

Parts commonly replaced

  • NTC Heating Sensor
  • Sensor Wiring Harness

Related codes

B06

Your boiler has detected that the water pressure inside the system is not at the correct level to operate safely.

High DIY-safe £90-180

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.
  2. If the pressure is too low, use the external filling loop valves to carefully top up the system with water.
  3. If the pressure is correct but the code remains, try resetting the boiler using the 'R' or reset button.

Parts commonly replaced

  • Water Pressure Switch
  • Expansion Vessel
  • Pressure Relief Valve

Related codes

B07

Your boiler is having trouble switching between heating your radiators and providing hot water because an internal switch has failed to trigger.

Medium Engineer only £120-£210

Parts commonly replaced

  • Diverter Valve Microswitch
  • Diverter Valve Actuator
  • Diverter Valve Repair Kit
B08

Your boiler has lost its connection to the external timer or there is a communication error with its internal clock settings.

Medium DIY-safe £75-180

What to check first

  1. Check that the timer or programmer is switched on and displaying a time.
  2. Ensure any batteries in a wireless thermostat or timer have been replaced.
  3. Try resetting the boiler by pressing the reset button for five seconds.

Parts commonly replaced

  • External Timer
  • Digital Programmer
  • Main PCB

Related codes

BOILER SHUTDOWN

Your boiler has switched itself off for safety reasons, which usually means it has failed to ignite or has detected a critical internal error.

High DIY-safe £120-350

What to check first

  1. Press the 'Reset' button on the front control panel and hold for 2 seconds
  2. Check that your gas meter has credit and the gas supply valve is open
  3. Ensure the central heating system pressure is between 1.0 and 1.5 bar

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe
  • Main PCB

Related codes

Showing 21–26 of 26
E02

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-120

What to check first

  1. Locate the filling loop, which is usually a metal braided hose underneath the boiler.
  2. Open the valves on the filling loop to allow cold mains water into the system.
  3. Watch the pressure gauge on the front of the boiler until it reaches 1.5 bar, then securely close the valves.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Expansion vessel

Related codes

Ignition Lockout

Your boiler is failing to light the gas flame, which means you currently have no heating or hot water.

High DIY-safe £100-300

What to check first

  1. Check if your gas meter has credit and the isolation valve is open.
  2. Try resetting the boiler by pressing the 'Reset' button on the front panel.
  3. Verify that other gas appliances in your home, like a hob, are working correctly.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

INSUFFICIENT WATER

Your boiler has detected that the water pressure is too low to operate safely, causing it to shut down.

High DIY-safe £80-160

What to check first

  1. Locate the filling loop (a flexible silver hose) underneath or near the boiler.
  2. Slowly open the one or two taps on the hose until you hear water flowing.
  3. Watch the pressure gauge until it reaches between 1 and 1.5 bar, then close the taps tightly.
  4. Reset the boiler using the reset button or by switching it off and on.

Parts commonly replaced

  • Filling loop
  • Water pressure switch
  • Expansion vessel

Related codes

L.E.D. D

Your boiler has detected that water is not moving through the system properly, which is often caused by low water pressure.

High DIY-safe £100-280

What to check first

  1. Check the pressure gauge on the front of the boiler
  2. If the needle is below 1 bar, use the filling loop valves to top up the pressure to 1.5 bar
  3. Restart the boiler using the reset button

Parts commonly replaced

  • Circulation Pump
  • Primary Pressure Switch
  • Expansion Vessel
L.E.D. G

Your boiler has sensed it is getting too hot and has shut itself down for safety.

High DIY-safe £90-280

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate.
  2. Ensure there is enough water pressure indicated on the gauge (usually 1.0 to 1.5 bar).
  3. Turn the selector switch to the reset position for a few seconds, then back to the on position.

Parts commonly replaced

  • Circulation pump
  • Overheat thermostat
  • Main heat exchanger
Safety Shut-off

Your boiler has performed a self-diagnostic check and stopped working because it detected an internal error that requires a reset or professional inspection.

High DIY-safe £100-£350

What to check first

  1. Press the 'Reset' button on the front control panel
  2. Switch the electricity supply to the boiler off and back on after 30 seconds
  3. Check that your gas pre-payment meter (if applicable) has credit

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrodes
  • Gas Valve

Related codes

7 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.