Ariston Euro Prisma 24 Fault codes & diagnostics

23 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 1999-2007 Discontinued
No manual available yet We don't hold the official service manual for this model yet. We're sourcing it — check back soon.

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 16 High 4 Medium 2 Low

All 23 documented codes

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A 18

Your boiler is failing to stay lit because the flame keeps going out shortly after it starts.

High Engineer only £150-300 Shared across the range

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Ignition lead

Related codes

A 37

Your boiler's main control computer is failing to communicate properly, which has caused the system to shut down for safety.

High Engineer only £250-450 Shared across the range

Parts commonly replaced

  • Main PCB
  • Wiring harness
A 39

Your boiler's main internal computer has detected a critical electronic error that is preventing it from functioning correctly.

High Engineer only £250-450 Shared across the range

Parts commonly replaced

  • Main Control Board (PCB)
  • Wiring harness
A 40

Your boiler's main computer control panel is experiencing an internal electronic failure, which is preventing the system from operating correctly.

High Engineer only £250-450 Shared across the range

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

A 41

Your boiler has detected an issue with the ventilation system that clears exhaust gases, so it has safely stopped working to prevent any risk.

High Engineer only £150-300 Shared across the range

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Main circuit board

Related codes

E 07

Your boiler has detected that hot water isn't moving through your heating pipes properly, so it has shut down to prevent damage.

High Engineer only £150-300 Shared across the range

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • Diverter valve

Related codes

E 08

Your boiler has detected that the water level inside the heating system is too low to operate safely.

High DIY-safe £80-150 Shared across the range

What to check first

  1. Locate the filling loop, which is usually a silver braided hose under the boiler connected to two valves.
  2. Slowly open the valves to allow mains water into your heating system.
  3. Watch the pressure gauge on the front of the boiler until it reaches the green zone, typically between 1.0 and 1.5 bar.
  4. Close both valves tightly and restart the boiler.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

E 09

Your boiler is currently unable to detect correctly the temperature of your hot water, which means the taps may not heat up as expected.

Medium Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor
  • Wiring harness

Related codes

E 10

The boiler is unable to read the temperature of your hot water, so it has safely shut down the production of hot water to prevent overheating.

Medium Engineer only £120-180 Shared across the range

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness

Related codes

E 11

Your boiler is failing to detect that water is circulating, which prevents it from safely igniting for your heating or hot water.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Flow switch/sensor
  • Wiring harness

Related codes

Showing 11–20 of 23
E 12

Your boiler is struggling to detect the flow of water because of a faulty electronic sensor, which will prevent your heating and hot water from working correctly.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • DHW Flow Sensor
  • Wiring harness

Related codes

E 13

Your boiler has lost the signal from a temperature sensor that monitors the water returning to the system, meaning the unit cannot safely regulate its heat output.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

E 14

Your boiler's temperature sensing probe has likely developed a fault, causing the system to misread the water temperature and shut down for safety.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

E 15

Your boiler is struggling to read the temperature outside, which is usually due to a loose wire or a damaged sensor cable.

Low Engineer only £90-160 Shared across the range

Parts commonly replaced

  • External temperature sensor
  • Wiring loom

Related codes

E 16

Your boiler has lost the signal from the weather sensor installed outside your home, which may cause your heating system to run less efficiently.

Low Engineer only £100-200 Shared across the range

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness
E 18

Your boiler is struggling because the gas flame is jumping away from the burner, which indicates an issue with the air supply or gas pressure balance.

High Engineer only £120-250 Shared across the range

Parts commonly replaced

  • Gas valve
  • Flame sensor
  • Air pressure switch
  • Flue assembly

Related codes

E 20

Your boiler has detected a flame even though it has commanded the gas supply to shut off, meaning it has safely locked itself to prevent a potential hazard.

Emergency Engineer only £150-300 Shared across the range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Flame rectification electrode
E 29

Your boiler has lost the ability for its internal parts to talk to each other, preventing it from starting up correctly.

High Engineer only £150-250 Shared across the range

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

E 30

Your boiler is struggling to send signals between its internal control parts, which has caused it to stop working for your own safety.

High Engineer only £150-300 Shared across the range

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • Interface cable

Related codes

E 33

Your boiler has stopped because it thinks a safety switch connected to your underfloor heating has been triggered or disconnected.

Medium Engineer only £100-200 Shared across the range

Parts commonly replaced

  • Underfloor heating thermostat link
  • PCB connection harness
  • Safety limit thermostat
Showing 21–23 of 23
E 37

Your boiler's electronic brain is unable to send signals to the system components, causing the boiler to stop working completely.

High Engineer only £250-450 Shared across the range

Parts commonly replaced

  • Main PCB
  • Wiring harness
E 38

Your boiler has blocked further attempts to restart itself because the reset button has been pressed too many times in a short window.

Medium Engineer only £100-200 Shared across the range

Parts commonly replaced

  • PCB
  • Control Interface Panel

Related codes

E04

Your boiler is trying to start but the flame is failing to ignite or stay alight, so it has shut down as a safety precaution.

High Engineer only £120-250 Shared across the range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Circuit board (PCB)
  • Flame rectification probe

Related codes

2 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.