High
10 on Ariston Euro Prisma 24

Your boiler has stopped working because it cannot detect a flame or is not receiving enough gas to stay lit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check of the gas safety systems: -safety device for lack of gas or flame (detection electrode); -safety device for gas cock.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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