Medium
7 02 on Ariston Genus HE

Your boiler is struggling to accurately read the temperature of the water returning from your radiators, which may stop your heating from working correctly.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Zone 1 return sensor defective

From this model's manual
Verified against the Ariston Genus He installation & service manual, page 34.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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