High
GM012 on Baxi 400 Combi 2

Your boiler has detected an internal communication error where a signal meant to confirm it is safe to operate is not being received, causing it to shut down for your protection.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Contact release signal X16 (0: No; 1: Yes)

From this model's manual
Verified against the Baxi/Baxi 400 Combi 2 installation & service manual, page 56.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like GM012: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

E119View →E168View →

All 110 fault codes on the 400 Combi 2

Seeing a different code? Every code this model can display, in one place.

A.00 .28A.00 .29A.00.34A.02 .37A.02 .45A.02 .46A.02 .48A.02 .49A.02 .54A.02 .76A.02.06A.02.36A.02.55AM001AM010AM011AM012AM014AM015AM016AM018AM019AM024AM027AM036AM037AM040AM091AM101AP073AP079BM000CM030CM120CM190CM210CM280CP000CP020CP210CP230CP470CP480CP490CP780DM001DM002DM005DM009DM019DM029DP430DP440E.00.04E.00.05E.00.16E.00.17E.00.20E.00.21E.01.04E.01.12E.01.17E.01.20E.02 .13E.02 .35E.02 .39E.02 .47E.02.17E.04 .29E.04 .54E.04.01E.04.02E.04.03E.04.08E.04.10E.04.12E.04.13E.04.17E.04.18E.04.23GM001GM002GM003GM004GM007GM008GM013GM044H.00 .81H.00.42H.01.00H.01.05H.01.08H.01.14H.01.18H.01.21H.02 .70H.02.00H.02.02H.02.03H.02.04H.02.05H.02.07H.02.09H.02.10H.03 .54H.03.00H.03.02H.03.05

Related guides you might find useful

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →