Medium
H.00 .81 on Baxi 400 Combi 2

Your boiler has lost its connection to the remote thermostat or controller, which prevents it from knowing when to turn the heating on.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Room unit disconnected

From this model's manual
Verified against the Baxi 400 Combi 2 installation & service manual, page 69.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check if the batteries in your wireless room thermostat are flat and replace them if necessaryEnsure the room thermostat is within range of the boiler and has not been moved to a spot where the signal is blockedPower cycle the boiler by switching it off at the fused spur for 60 seconds and then back on to force a reconnection

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Avoid the next call-out bill

A cover plan would handle faults like H.00 .81: no call-out fees, no surprise bills.

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